We use cookies to track usage and preferences

Privacy policy

Outline Programme

From consumer choice to data privacy, connected products to access, our Summit 2019 programme covered some of the most pressing issues consumers face in the digital world. 

See below for a summary of the panels and discussions that took place on each day. 

Our Summit 2019 highlights report is now available View report
17:30-19:00
Auditorium

Welcome event
Consumers International Summit 2019

A warm welcome to Summit attendees

Join members of Consumers International’s Board and representatives of the Portuguese government for a warm welcome, a live concert performance by the Portuguese Orchestra, followed by an informal networking reception.

Speakers

Pedro Siza Vieira

Minister in the Cabinet of the Prime Minister and of Economy

Government of Portugal

Andrew Sullivan

President & CEO

The Internet Society

Learn More

Gilly Wong

Chief Executive

Hong Kong Consumer Council

Learn More

Bart Combée

President

Consumers International

Learn More

09:00 - 17:00

Registration

Side Event: Swedish Society for Nature Conservation
Green Action Week skillshare #1: how we reignite a Sharing Community

How to attend: Register your interest with the organiser by emailing Alexander Sjoberg - alexander.sjoberg@ssnc.se

Description: Over 50 civil society groups across Europe, Africa, Asia and Latin America took part in Green Action Week last year. They campaigned for ‘Sharing Community’ - to reignite cultures of sharing and collaboration to make sure everyone has sustainable access to goods and services.

Green Action Week is hosting two side events on Monday: this first session will focus on how to develop campaign activities, and the second session will focus on communications.

Participants will be invited to explore how the current system creates unsustainable consumerism and help develop ideas for how to change that system at a local level. Participants already campaigning on ‘Sharing Community’ all over the world will be in the room for inspiration and advice. This session will also be an opportunity to learn more about the process to be involved in 2019’s activities and to practice planning activities.

Speakers

Sho Konno

Communications Coach

Green Action Week

Learn More

09:30-11:25
Room E

Side Event: Co-hosted by International Organization for Standardization (ISO) and British Standards Institute
Meeting the standards for online consumer protection

How to attend: Register your interest with the organiser by emailing copolco@iso.org

Description: What is the added value that standards bring to the consumer protection agenda that isn't already covered by advocacy, legislation, market surveillance, comparative testing and other tools?

What sets standards apart?

Find out how standards can help you achieve your policy objectives for protecting consumers in the digital space. This event will describe standards' role in consumer protection and provide updates on ISO's newly established technical committees on privacy by design and consumer vulnerability.

Find out about ISO's new projects that build on national and regional good practices and ramp them up to internationally accepted principles that will put the consumer at the centre for privacy needs in product design and inclusive service for consumers of all types of abilities.

Participants will also explore how standards for the online environment for electronic transactions and online reviews can build consumer confidence.

This highly interactive session will provide participants an opportunity to debate and raise issues to take forward through the ISO Committee on consumer policy.

Consumers are talking – ISO is listening.

Speakers

Antonino Serra Cambaceres

Advocacy Manager

Consumers International

Learn More

Dana Kissinger-Matray

Secretary

International Standardization Organization (ISO)

Learn More

Sadie Homer

Consumer Policy Manager

British Standards Institute

10:00-13:00
Room C5-7

Side event: DECO
Empower Future Digital Consumers – Consumer Education for Digital Literacy

How to attend: Register your interest with the organiser by emailing deco.sideevent@deco.pt

Description: Millennials are the digital natives: a generation living in the digital world since birth with a strong dependence on the use of the internet. They are a multitasking generation able to dominate multiple devices to search for any information they could need. Young people are thirsty to communicate, their socialisation and education takes place in a mediated context between peers, where older people participate less and therefore do not follow or guide. For the first time, the key media changes in society tend to be initiated by the younger generation.   

However, despite the opportunities, young people primarily use the internet to communicate with each other or for their own entertainment. In this sense, it is important to encourage young people to participate more actively in a safe internet environment.   

DECO promotes a consumer education programme in partnership with Google Portugal focusing on young consumer digital literacy. The programme aims to develop activities for young people to become informed and aware of the digital world; its advantages and risks.  

This side event presents the NETTALKS, an interactive and dynamic model for conferences for young students about digital subjects with the participation of YouTubers, comedians, fellow students and security forces to warn about the impact of cyberbullying.  

We encourage debate with experts, politicians and digital companies to discuss the importance and urgency to prepare young consumers for a better digital world. This side event has a purpose to share and demonstrate the DECO strategy to inform young consumers and motivate them to adopt safe behaviours on the internet, to promote digital skill among young consumers, share knowledge about young consumers use of internet in Europe, disseminate the national strategy to promote digital literacy as a good practice to be adopted and to motivate companies like Google to get involved in programmes of consumers digital literacy.  

Moderator

Marta Rangel

Communications Specialist

martarangel.com

Speakers

João Torres

Secretary of State of Consumer Protection

Government of Portugal

Luís Silveira Rodrigues

Vice-President

DECO

Paulo Fonseca

Head of Legal and Economic Department

DECO

Teresa Sofia Castro

Post-doctoral researcher

Nova School of Social Sciences and Humanities

Ana Neves

Director of the Department for the Information Society

Foundation for Science and Technology Portugal

Helena Martins

Public Policy Manager

Google

Alexandre Nilo da Fonseca

President

ACEPI

11:00-13:00
Room F1-2

Side event: Consumers International in collaboration with Vodafone
Trust by Design: putting new guidelines into action

How to attend: This event is by invitation only. You may request an invitation by registering your interest with the organiser by emailing Slavka Bielikova on sbielikova@consint.org 

Description: In February 2019, Consumers International launched a new set of principles and guidelines to help manufacturers create safe and trusted smart devices for consumers.  

The Trust by Design principles and accompanying guidelines set out requirements across six areas, to ensure the security, privacy, transparency, user-friendliness and ethical nature of smart devices. They provide useful, practical guidance to manufacturers, plus case studies and checklists. 

Designed in collaboration with Vodafone and consumer IoT manufacturers, Vodafone has already started to use the checklist with manufacturers of its V by Vodafone range of consumer IoT devices. This is the first of a series of workshops to support manufacturers who wish to be compliant in Trust by Design and demonstrate their commitment to creating a trusted, safe consumer IoT system. 

In this meeting, a select group of consumer organisations and consumer Internet of Things (IoT) manufacturers will come together to learn more about new Trust by Design principles, guidelines and checklists and how to apply them.   

Participants will learn about why trust is so important for consumers when using smart devices and find out how manufacturers can deliver trust in products and services. They will help to shape product-specific guidance for key consumer IoT products and features. 

Side Event: Consumers Federation of Australia
Why consumers need the price per unit of measure of packaged foods and other products

How to attend: Register your interest with the organiser by emailing Ian Jarratt - ijarratt@australiamail.com

Description: Our session will include the following topics: 

Uses 

  • To compare the ‘value for money’ of package sizes, brands, packaged/non-packaged products, special/regular prices, etc.

Benefits 

  • Better informed choice 
  • Saving money and time 
  • Countering business marketing strategies and practices such as downsizing package content, deceptive packaging, quantity surcharging, etc.
  • Increased competition 

The event will also cover

  • Best practice principles
  • ISO Standard 21041:2018 Guidance on unit pricing
  • Examples of consumer campaigns for effective unit pricing

Speakers

Ian Jarratt

Executive Member

Consumers Federation of Australia

Learn More

Side event: Swedish Society for Nature Conservation
Green Action Week skillshare #2: how to persuade people with a story

How to attend: Register your interest with the organiser by emailing Alexander Sjoberg - alexander.sjoberg@ssnc.se

Description: Over 50 civil society groups across Europe, Africa, Asia and Latin America took part in Green Action Week last year. They campaigned for ‘Sharing Community’ - to reignite cultures of sharing and collaboration to make sure everyone has sustainable access to goods and services.

This is the second side-event by Green Action Week on Monday, focusing on communications. This session will explore the importance of communications and stories for changing the system behind unsustainable consumerism. Participants will practice creating their own story, getting advice and using equipment with our communications coach through each step of the process.

Speakers

Sho Konno

Communications Coach

Green Action Week

Learn More

Side event: Consumer Directorate General of PORTUGAL
The global hive

How to attend: This session is open to everyone who is interested. Register your interest with the organiser by emailing: colmeiaglobal@dg.consumidor.pt

The purpose of this side event is to share best practices and experiences among different realities from around the world, with the objective of building global cooperation.

The Consumer Directorate-General of Portugal takes the opportunity to invite Mexico, Morocco and South Korea to share best practices, challenges and concerns when it comes to consumer protection in the digital world.

  • A representative from PROFECO, Mexico will explain what is being done in the digital communications sector to protect consumers
  • South Korea will talk about the evolution of e-commerce and the instruments to protect consumers. The representative of Portugal will present the new guide that influencers have to comply regarding commercial communication online.
  • Morocco will share the recent outcome of peer review that took place in the context of UNCTAD.

All the participants will have the opportunity to hear from the representative from UNCTAD and their view on the main challenges and good practices for consumer protection in the context of the digital economy. 

The Secretary of State of Consumer Protection of Portugal will close this side event.

14:30 | Welcome and panel - Consumer Directorate-General

16:30 | Open debate

16:55 | Closing remarks 

Moderator

Ana Catarina Fonseca

Director General

Consumer Directorate-General of Portugal

Speakers

João Torres

Secretary of State of Consumer Protection

Government of Portugal

Teresa Moreira

Head of Competition and Consumer Policies

UNCTAD

Learn More

Gisela Serafim

Head of Unit

Consumer Directorate General of Portugal

Sung Ki MOON

Director General

Korea Consumerm Agency

Carlos Ayala

General Director

Collective Defense of Telecommunications Adhesion Contracts, PROFECO

Side Event: The Internet Society
Consumer IoT Trustmark and Certifications – The Value of Security and Privacy Signals in Influencing Buying Decisions

This session is open to anyone interested: You may contact the organiser by emailing Steve Olshansky - olshansky@isoc.org

Description: There have been numerous IoT Trustmark (aka labelling) and certification programs emerging worldwide over the last few years, around the globe, and it seems that more are coming out all the time. Questions to be addressed:

  • What is the difference between a Trustmark and certification, and how do they relate to each other?
  • Are self-asserted (by manufacturers and related service providers) Trustmark valuable, or should the focus be on externally audited certification programs managed by known and trusted organizations?
  • What can actually be assessed in IoT products and related services, and what cannot?
  • What happens when products are updated – how much of a change is meaningful toward requiring a new assessment?
  • Are these useful? How could they be made more so, and what does the future look like in this space?
  • What do they mean for consumers, and are more education and awareness efforts important?

This panel, followed by an interactive session with attendees, will explore these issues in the context of the ever-evolving landscape of IoT-based threats to our security and privacy.

Moderator

Steve Olshansky

Internet Technology Program Manager

The Internet Society

Learn More

Speakers

Toshikazu Okuya

Director

Ministry of Economy, Trade, and Industry (METI), Japan

Sue Chetwin

Chief Executive

Consumers NZ

Learn More

Jonne Haakana

Chief Sales Officer

Yepzon

Learn More

15:30-17:00
Room C2-4

Side event: IKEA Foundation
Developing a scalable behaviour change model to enable low-income families to switch to clean and renewable energy use

How to attend: Register your interest with the organiser by emailing IThuraisingham@consint.org

Description: The main objective of the project is to develop a scalable model to enable low-income consumers to access safe and sustainable household products which would eventually ensure children are brought up in safe and healthy homes. This is to be achieved by identifying the consumption of unsafe and hazardous products through an effective communication strategy create awareness about their ill-effects which would make the targeted groups realize the need to switch to safe and non-hazardous, sustainable products. Designed as a pilot project, it works at the intersection of development and consumer rights, an area that has the potential to bring great benefit to low-income consumers everywhere. The first step of the project is to identify the target groups.

Consumers International has identified three low-income and underprivileged communities in urban slums and backward rural areas each across three states of India – namely, Tamil Nadu in the South, and Rajasthan and Gujarat in West as well as Yogyakarta in Indonesia and outskirts of Dhaka in Bangladesh. The baseline and other qualitative surveys conducted helped in better understanding of the needs, problems and consumption patterns and levels of knowledge on consumer education among the targeted low-income consumers in these communities. These studies also helped in identifying the hazardous and unsafe products (relating to clean air, water and energy) being used in the households, which provided opportunities for Consumers International to further explore and consider alternatives of safe and sustainable products.

In order to educate and sensitize the community on their rights and responsibilities as consumers at the market place, various IEC (Information, Education and Communication) and BCC (Behaviour Change Communication) materials such as puppetry, street play, quiz, board games targeting at different levels - individual, group and community – were developed and tested for mass dissemination through its local member organizations in all the targeted communities. Initial results indicate not only awareness levels have increased but that it has translated into actions. Come and see video clips and exhibits of the various materials developed for the project and members sharing best practices on how to change behaviour of low-income consumers. Share your experiences!

16:30 - 17:00
Auditorium

Highlight
Learn about…the future of robotics

Join Carl Vause, CEO of SoftRobotics to learn about the latest in robotics, how they are impacting supply chains and consumers.

Speakers

Carl Vause

CEO

Soft Robotics Inc.

Learn More

08:30 - 09:30

Registration

09:30 - 09:50

OPENING REMARKS:
How do we put consumers at the heart of digital innovation?

Consumers International’s new Director General will welcome the audience to the Summit with the key question to be explored over the two days - what could our world look like if consumers’ needs and wants were at the heart of digital innovation?

Speakers

João Torres

Secretary of State of Consumer Protection

Government of Portugal

Helena Leurent

Director General

Consumers International

Ana Catarina Fonseca

Director General

Consumer Directorate-General of Portugal

10:00 - 10:45

Plenary:
What will consumer choice look like in the future digital economy?

The opening panel will take a big picture view on the future of the digital economy for consumers, asking how new and emerging trends might impact on consumers. Speakers from industry and consumer groups across the globe will expand on the key question and ask how we put consumers at the heart of the digital economy?

Moderator

Phil Evans

Independent Consultant

Competition, consumer, trade, IPR policy

Learn More

Speakers

Reinald Krüger

Public Policy Development Director

Vodafone

Learn More

Marta Tellado

President & CEO

Consumer Reports

Learn More

Toa Charm

Associate Professor

Chinese University of Hong Kong Business School

Learn More

Babatunde Irukera

Director General and Chief Executive

Consumer Protection Council

Learn More

10:45 - 11:15

Break

11:15 - 12:00

Morning Breakout 1:
Ctrl-Shift: Data Mobility Sandbox

New data portability rights are being established across the world– with the promise of unlocking the value of data for consumers.  But these can’t be made real without robust infrastructure for safe and secure sharing. Ctrl-shift are running a new project called a ‘data mobility sandbox’ to explore how to deliver positive outcomes for people through sharing consumer data within a trusted, secure, accountable data ecosystem.

This session will share the results of the project and demonstrate the positive consumer outcomes that can be achieved through data portability.

Speakers

Liz Brandt

Co-founder and CEO

Ctrl-Shift

Learn More

Morning breakout 2:
Disrupting choices

What opportunities are created for consumers when disruptive intermediaries break through? Hear from digital startups and established businesses on creating change with consumers at the centre.

Moderator

Gilly Wong

Chief Executive

Hong Kong Consumer Council

Learn More

Speakers

Flora Coleman

Head of Government Relations

Transferwise

Learn More

Cedric Mussou

Director

UFC-Que Choisir

Learn More

Georg Goeres

Head of Europe

Indigo Agriculture

Learn More

Melchert Duijve

Head of Strategy and Operations

Aurum Europe BV

Learn More

Morning breakout 3:
Clicks and Mortar

What can platforms, enforcement agencies and companies do to improve consumers’ confidence and build a safer marketplace for both connected consumers and those yet to get online?

Moderator

Christine Riefa

Reader

Brunel University

Learn More

Speakers

Sónia Lapa de Passos

Head of Department of Consumer Communication

Consumer Directorate-General of Portugal

Learn More

Shirish Deshpande

Chairman

MGP - India

Learn More

Peter Lochbihler

Director of Public Affairs

Booking.com

Learn More

Morning breakout 4:
Keeping up with the pace of change - how are regulators responding to digital innovation

How are consumer protection authorities responding to the challenges of digital innovation and its impact on consumers?  An opportunity to discuss regulatory challenges and opportunities relating to data, platforms and increasingly global markets as well as broader questions about how to design regulation in a period of rapid change.

Moderator

Bart Combée

President

Consumers International

Learn More

Speakers

Lucas del Villar

National Director

SERNAC

Learn More

Carina Törnblom

Directorate General for Justice & Consumers, Consumer Affairs

European Commission

Taylor Bentley

Policy Advisor for Innovation, Science and Economic Development

Government of Canada

Learn More

12:15 - 12:50

Plenary:
AI - accessibility and fairness

The World Health Organisation estimates more than 1 billion people in the world live with a condition that reduces their mobility or access to mainstream services. In this session, we will talk about how artificial intelligence is improving consumers’ lives and creating opportunities and fairer outcomes by offering greater access to on and offline services.  

The discussion that follows will build on these themes by asking what fairness and accessibility look like for everyone in an increasingly AI-driven world. 

 

Moderator

Alan Kirkland

CEO

CHOICE

Learn More

Speakers

Eve Andersson

Director

Google AI

Learn More

Marco Pierani

Public Affairs & Media Relations Director

Euroconsumers

Learn More

Colin Strong

Global Head of Behavioural Science

Ipsos

Learn More

13:00 - 14:00

Lunchtime:
Connected Voices

Take the time to explore ‘Connected Voices’. Where we hear directly from consumers about what they really think of the digital world they live in. What they like, what creeps them out, and what they fear. Only by truly listening to consumers can we understand how we can build the digital world with them in mind.

14:10 - 15:00

Afternoon plenary:
Data reimagined

Valuable data about us and our purchases is gathered every moment of the day. How can our data be used better, for safe and sustainable products and services in the future?

Does the answer lie with the innovators who are driving new ideas forward? In this inspirational session, we will inspire you to reimagine how data could be used in our globally connected, digital world.

Moderator

Ivo Mechels

CEO

Euroconsumers

Learn More

Speakers

Paul Nagle

Director of International Government Affairs

Alibaba Group

Learn More

Peter Lochbihler

Director of Public Affairs

Booking.com

Learn More

Niall Murphy

CEO and Co-Founder

EVRYTHNG

Learn More

Fabrizio de Liberali

Chief Product Officer

Digi.me

Learn More

15:00 - 15:30

Break

15:30 - 16:15

Afternoon Breakout 1:
Coming of age in the digital playground

With connections all around them, how can we support and empower children in the age of ubiquitous technology?

Moderator

Victoria Nash

Deputy Director

Oxford Internet Institute

Learn More

Speakers

Dieter Carstensen

Head of Digital Child Safety

Lego Group

Learn More

Sandra Passinhas

Co-Director of the Center for Consumer Law Studies

University of Coimbra

Learn More

Amanda Gummer

Managing Director and Founder

Fundamentally Children

Learn More

Afternoon breakout 2:
Privacy Warriors vs the Privacy Police

Can we rely on regulations, codes of conduct and enforcers to protect our data, or is it time for consumers to arm themselves for an era of digital self-defence?

Moderator

Finn Lützow-Holm Myrstad

Director of Digital policy

Norwegian Consumer Council

Learn More

Speakers

Monique Goyens

Director General

BEUC

Learn More

Pernille Tranberg

Executive Director

Data Ethics

Learn More

Afternoon breakout 3:
Banking on the future

The collision of financial services and technology has brought about a revolution in banking. How can providers, regulators and consumer groups work together to ensure FinTech supports inclusive access, choice and innovation, whilst raising standards and maintaining high levels of consumer protection?

Moderator

Caroline Normand

Director of Advocacy

Which?

Learn More

Speakers

Alexandra Rizzi

Senior Director

Smart Campaign

Learn More

Maria Lúcia Leitão

Head of Banking Conduct Supervision Department

Central Bank of Portugal

Learn More

Federica Pelzel

Data and analytics platforms

Mastercard

Learn More

Afternoon breakout 4:
Is sustainability still a choice?

This session examines initiatives to encourage sustainable consumption with a focus on digital tools to help consumers. Is buying sustainable easy for consumers? Should consumers be faced with an active choice to be sustainable or should tools exist to guide them?

Moderator

Naomi Scott-Mearns

Sustainable Consumption Manager

Consumers International

Speakers

Els Bruggeman

Head Advocacy and Enforcement

Euroconsumers

Learn More

Hugh Weldon

CTO

Evocco

Learn More

Helio Mattar

President and Chief Executive Officer

Akatu Institute for Conscious Consumption

Learn More

16:30 - 17:00

Summit Connects

Speed Networking

Welcome to Speed Networking, an intensive session of four-minute mini-meetings. This is the perfect place to make new contacts efficiently with fellow delegates. It's all about maximum impact, because after your four minutes each way is up, the whistle blows, and you change partners!

Learn about…the future of robotics
Join Carl Vause, CEO of SoftRobotics to learn about the latest in robotics, how they are impacting supply chains and consumers.


The planet is sick…ask a sustainability doctor!
Bring your problems to one of our global ‘sustainability doctors’ for treatment. Step into the clinic and let our experts help fix your challenges so together we can fix the planet and live in harmony and balance once more.


Learn about…data protection enforcement and self-defence
Join experts in consumer privacy to share insights, and explore two different approaches to delivering adequate data protection. Who is responsible? Is it consumers’ responsibility to protect themselves from being tracked online? Or can we rely on regulation to deliver data protection in this fast-moving world?


Learn about…growing up digital and young consumers
Join experts in the field to share insights and ideas on the opportunities and challenges posed by an era of IoT products, constant connectivity, and social media as young consumers navigate the online environment.

UniQode – Confidence in consumer hands

INCM has developed a new proprietary standard for Machine Readable Codes, called UniQode, to support straightforward and quick authentication of products to tackle product counterfeiting and increase consumer confidence in the products they purchase. The code which can be easily read by a mobile phone also provides more information and a better design than before.

Speakers

Carl Vause

CEO

Soft Robotics Inc.

Learn More

16:30 - 17:00

Meet your Council candidates

An informal opportunity for full Consumers International members to meet Council candidates.

17:05 - 17:45

Regional Meeting
For Latin America and the Caribbean Consumers International members with the new Director General

Meet and greet for our members from Latin America and the Caribbean (Latin America and the Caribbean Consumers International members only)

An opportunity for Consumers International members from Latin America and the Caribbean to make regional connections and meet our new Director General.

17:50 - 18:30

Regional Meeting
For North America and Europe Consumers International members with the new Director General

Meet and greet for our members from North America and Europe (Consumers International members only)

An opportunity for Consumers International members from North America and Europe to make regional connections and meet our new Director General.

08:30 - 09:30

Registration

09:30 - 10:40

OPENING SESSION:
Connection and Protection in the consumer IoT

Smart-by-default devices are becoming mainstream but most still lack the most basic data security provisions. What does smart look like from a consumers point of view? How can we build protection into connection for a world that is truly smart?

Moderator

Helena Leurent

Director General

Consumers International

Speakers

Andrew Sullivan

President & CEO

The Internet Society

Learn More

Rita Hagl-Kehl

Parliamentary State Secretary

German Federal Ministry of Justice and Consumer Protection

Learn More

Justin Brookman

Director of Consumer Privacy and Technology Policy

Consumer Reports

Learn More

Ashley Boyd

Vice President, Advocacy & Engagement

Mozilla

11:30 - 12:15

Morning breakout 1:
Smart from the start

Consumer IoT products promise to transform the way we work, live and play but raise significant challenges for consumer privacy and security. Several countries and organizations have taken the lead in IoT security. At this session, The Internet Society will bring together leaders in IoT security to gain a shared understanding of the various guidelines available, common areas of overlap, and best practices for implementation. We will also explore how we can work collaboratively towards achieving our common goal: privacy and security by design.  

Moderator

Frédéric Donck

Regional Bureau Director for Europe

The Internet Society

Learn More

Speakers

Taylor Bentley

Policy Advisor for Innovation, Science and Economic Development

Government of Canada

Learn More

Jeff Wilbur

Director, Online Trust Alliance

The Internet Society

Learn More

Ed Venmore-Rowland

Senior Policy Adviser, IoT Security

UK Department for Digital, Culture, Media & Sport (DCMS)

Learn More

Kat Megas

Program Manager

National Institute of Standards and Technology, USA

Learn More

Morning Breakout 2:
How can Consumers tell if Artificial Intelligence is on Their side?

Artificial Intelligence is already revolutionising everyday services and products, but is it being built into systems with consumer safety, fairness and ethical expectations in mind. This session picks up on themes from our new research into consumer experiences of AI. 

Speakers

Henrique Lian

Head of Institutional Affairs and Media Relations

PROTESTE

Learn More

Jake Lucchi

Head of Content and AI, Public Policy

Google Asia Pacific

Learn More

Liz Coll

Head of Digital Change

Consumers International

Learn More

Ashim Sanyal

Chief Operating Officer and Secretary of Consumer VOICE,

Consumer VOICE

Learn More

Morning breakout 3:
Cleaning up online scams

Explore innovative solutions with industry and enforcement agencies to the problem of online scams. Learn what more can be done to increase trust in online marketplaces to prevent consumers losing money and personal information.

Moderator

Justin Macmullan

Advocacy Director

Consumers International

Learn More

Speakers

Anja Philip

President

Danish Consumer Council

Learn More

Shaun Packiarajah

Researcher and Editor

Ecommerce Foundation

Learn More

Jason Freeman

Director of Consumer Law

UK Competition and Markets Authority

Learn More

12:30 - 13:30

LUNCHTIME:
Connected Voices

Take the time to explore ‘Connected Voices’. Where we hear directly from consumers about what they really think of the digital world they live in. What they like, what creeps them out, and what they fear. Only by truly listening to consumers can we understand how we can build the digital world with them in mind.  

13:00 - 13:30

Informal discussion
What does Gen Z mean for the consumer movement?

Join an informal discussion over lunch with ISOC Youth Ambassadors to explore how the consumer movement is changing. By 2020, Gen Z consumers will be the largest consumer market. As demonstrated by the recent youth climate strikes, Gen Z expect inclusivity, dialogue and respect brands that take a stand on key global issues. As the first true generation of digital natives asserts themselves, we ask them what this means for how we articulate consumer protection in the digital age.

Moderator

Naomi Scott-Mearns

Sustainable Consumption Manager

Consumers International

Speakers

Louise Marie Hurel

Youth Ambassador

Internet Society

Learn More

Sarah Ingle

Youth Ambassador

Internet Society

Learn More

Diogo Alves

Senior Executive

World Economic Forum Global Shaper

Learn More

13:45 - 14:30

Afternoon plenary:
Access at any cost?

How can we build confidence and boost participation for those not yet online? There is an assumption that people in poorer countries will compromise their rights to get internet access, but is this really the case? We need to ask consumers how we can make the internet work for them.

Moderator

Teresa Moreira

Head of Competition and Consumer Policies

UNCTAD

Learn More

Speakers

Nanjira Sambuli

Senior Policy Manager

World Wide Web Foundation

Learn More

Dimitar Dimitrov

Free Knowledge Ambassador

Wikimedia

Learn More

Lillian Nalwoga

Programmes Manager

CIPESA

Learn More

15:15 - 16:00

Afternoon Breakout 1:
Tech, trade and trust

Early this year a group of 72 countries started new trade discussions on cross border e-commerce. What issues should be on the agenda to help build consumer trust in this growing sector? 

Moderator

Justin Macmullan

Advocacy Director

Consumers International

Learn More

Speakers

Lea Auffret

Senior Trade Policy Officer

BEUC

George Cheriyan

Director

CUTS International

Learn More

Bernard Kuiten

Head of External Relation

World Trade Organization

Learn More

Afternoon breakout 2:
Half of all consumers

What do we gain when everyone’s needs are central to design and delivery of digital innovation? The voices of women are getting louder in tech development and innovation. Hear from those leading the change and find out what it could mean for other groups who have been marginalised by tech?

Moderator

Rosemary Siyachitema

Executive Director

Consumer Council of Zimbabwe

Learn More

Speakers

Joyce Dogniez

Vice President Community Engagement and Development

The Internet Society

Learn More

Kecia Bertermann

Technical Director

Girl Effect

Learn More

Anat Katz-Arotchas

CEO

Standpoint

Learn More

Robert Richter

Program Manager, Privacy Product Testing

Consumer Reports

Learn More

Afternoon breakout 3:
The world in their hands: the rise of mobile-only internet consumers

How can consumers with mobile-only internet access enjoy the benefits of connection without the compromise?

Moderator

Antonino Serra Cambaceres

Advocacy Manager

Consumers International

Learn More

Speakers

Damien Ndizeye

Executive Secretary

ADECOR

Learn More

Koketso Moeti

Founding Executive Director

amandla.mobi

Learn More

Edele Sheehan

Marketing Director

GSMA Mobile for Development

Learn More

16:15 - 17:15

CLOSING REMARKS
Inspirations for the future - coming together for change

In the final session of our two-day Summit, innovators and leaders will offer their reflections on what they have heard and experienced, and what more we need to do to

come together and connect for a digital world consumers can trust.

Moderator

Helena Leurent

Director General

Consumers International

Speakers

Gilly Wong

Chief Executive

Hong Kong Consumer Council

Learn More

Rosemary Siyachitema

Executive Director

Consumer Council of Zimbabwe

Learn More

Henrique Lian

Head of Institutional Affairs and Media Relations

PROTESTE

Learn More

Ashley Boyd

Vice President, Advocacy & Engagement

Mozilla

Hugh Weldon

CTO

Evocco

Learn More

17:25 - 18:05

Regional meeting
For Asia Pacific Consumers International members with the new Director General

Meet and greet for our members from Asia Pacific (Consumers International members only)

An opportunity for Consumers International members from Asia Pacific to make regional connections and meet our new Director General.

18:05 - 18:45

Regional meeting
For Africa Consumers International members with the new Director General

Meet and greet for our members from Africa (Consumers International members only)

An opportunity for Consumers International members from Africa to make regional connections and meet our new Director General.

08:15 - 09:00

Registration

09:00 - 09:15

Welcome from the Consumers International President

09:15 - 09:30

Keynote:
The revision of the UN Guidelines for Consumer Protection and key challenges in consumer protection

The revision of the UNGCP in 2015 was a major achievement in updating guidance on consumer protection for the modern world. What changes were made and what does this mean for consumer protection internationally?

Speakers

Isabelle Durant

Deputy Secretary-General

UNCTAD

Learn More

09:30 - 10:15

Main Session:
Key challenges in consumer protection

The panel will discuss some new and challenging issues in consumer protection including peer to peer markets, cross border transactions and vulnerability and discuss the role of consumer law in protecting and empowering consumers.

Moderator

Teresa Moreira

Head of Competition and Consumer Policies

UNCTAD

Learn More

Speakers

Klaus Müller

Federation of German Consumer Organisations (VZBV)

Executive Director

Learn More

Laura Best

Professor

Nelson Mandela University

Felicia Monye

Professor of Law

University of Nigeria

Learn More

Saroja Sundaram

Director - Consumer Protection

Citizen consumer and civic Action Group (CAG)

Learn More

Danilo Pérez Montiel

Consumer Defence

Centre for Consumer Defence, El Salvador

10:15 - 10:45

Break:
Drop in sessions

10:45 - 11:45

Key session:
Funding the consumer organisations of the future

An opportunity to hear from members about new initiatives that not only help consumers but also provide vital new sources of income to support the consumer organisations of the future.

Moderator

Alan Kirkland

CEO

CHOICE

Learn More

Speakers

Gerjan Huis in ’t Veld

Publisher

Consumentenbond

Learn More

Carina Osório

Business Developer

DECO Proteste

Learn More

Stefan Larenas

President

ODECU

Learn More

Morning Breakout 1:
Financial services – empowering consumers with research, literacy and better services

What are the main challenges facing consumers of financial services and how can consumer organisations promote better practices and empower consumers?

Moderator

Arnau Izaguerri

Legal Officer, Competition and Consumer Policies Branch

UNCTAD

Learn More

Speakers

Sue Chetwin

Chief Executive

Consumers NZ

Learn More

Dmitry Yanin

Chairman

International Confederation of Consumer Societies (KONFOP)

Learn More

Paul Selva Raj

CEO

Federation of Malaysian Consumers Association (FOMCA)

Learn More

Pablo Rodríguez Arias

Executive Director

FOJUCC

Learn More

Morning breakout 2:
How can we make sustainable consumption the easy choice for consumers?

This session will emphasize Goal 17 of the Sustainable Development Goals and the importance of collaboration and partnership for sustainability

Moderator

Naomi Scott-Mearns

Sustainable Consumption Manager

Consumers International

Speakers

Lucas del Villar

National Director

SERNAC

Learn More

Els Bruggeman

Head Advocacy and Enforcement

Euroconsumers

Learn More

Mercedes López Martinez

Director

Via Organica

Learn More

George Cheriyan

Director

CUTS International

Learn More

11:45 - 12:45

Key session:
Protecting and empowering vulnerable consumers

How can we protect the rights of all consumers, including the most vulnerable? This session will look at three different examples of vulnerable consumers to understand the challenges and the opportunities for making a difference.

Moderator

George Cheriyan

Director

CUTS International

Learn More

Speakers

Maria José Troya

Executive Director

The Ecuadorian Consumers and Users Tribune

Learn More

Saral James

Council Member

FOMCA

Learn More

Nada Nehme

Vice President

Consumers Lebanon

Morning Breakout 3:
Sustainable food systems

How can we ensure that all consumers have access to a safe and nutritious diet? This session will look at the big picture – linking up different food issues to ask how food system needs to change.

Moderator

Sue Davies

Strategic Policy Partner

Which?

Learn More

Speakers

Rosemary Siyachitema

Executive Director

Consumer Council of Zimbabwe

Learn More

Jean Halloran

Director of Food Policy Initiatives

Consumer Reports

Learn More

Indrani Thuraisingham

Regional Networker for Asia Pacific

Consumers International

Learn More

Teresa Liporace

Program and Policy Manager

Idec

Learn More

Morning breakout 4:
Trade: risks & opportunities of the international e-commerce talks for consumer rights

Invite only: Please email LNesbitt-Ahmed@consint.org

How do we make trade deals work for consumers? This session will explain the risks and opportunities of the international negotiations on e-commerce and introduce the idea of a consumer chapter for all trade deals.

Speakers

Lea Auffret

Senior Trade Policy Officer

BEUC

Justin Macmullan

Advocacy Director

Consumers International

Learn More

Lailah Nesbitt-Ahmed

Digital Projects Manager

Consumers International

Learn More

12:45 - 13:45

Lunchtime:
Refreshments and networking

13.15 - 13.55

Regional meeting
For Middle East Consumers International members with the new Director General

Meet and greet for our members from the Middle East (Consumers International members only)

An opportunity for Consumers International members from the Middle East to make regional connections and meet our new Director General.

13:45 - 14:45

Key session:
How can we create more effective systems for product safety?

Product safety has always been an important consumer issue but many challenges remain. The session will hear from speakers about market surveillance activities, campaigning for more effective national product safety systems and how we can better share information.

Moderator

Erin Turner

Director of Campaigns and Communications

CHOICE

Speakers

Sue Davies

Strategic Policy Partner

Which?

Learn More

Crisólogo Cáceres Valle

President

Peruvian Association of Consumers and Users (ASPEC)

Learn More

Anina M. Del Castillo Cazaño

Executive Director

Pro Consumidor

Learn More

Afternoon breakout 1:
Improving consumer access to a nutritious diet

Whether it is undernutrition or overnutrition, healthy diets are an important topic for consumer groups around the world. This session will seek to understand the challenges and the solutions and what are the most successful strategies for consumers groups.

Moderator

Anja Philip

President

Danish Consumer Council

Learn More

Speakers

Damien Ndizeye

Executive Secretary

ADECOR

Learn More

Alejandro Calvillo Unna

Director General

El Poder del Consumidor

Learn More

Ashim Sanyal

Chief Operating Officer and Secretary of Consumer VOICE,

Consumer VOICE

Learn More

Kaja Lund-Iversen

Senior Advisor

Norwegian Consumer Council (NCC)

Learn More

Afternoon breakout 2:
Progress in collective redress

Consumer groups around the world are campaigning for the right to seek collective redress for consumers. This session will look at progress in winning this right and members’ experience of bringing collective actions.

Moderator

Ivo Mechels

CEO

Euroconsumers

Learn More

Speakers

Ursula Pachl

Deputy Director General

BEUC

Learn More

Stefan Larenas

President

ODECU

Learn More

Anindita Mehta

Deputy General Manager and Lab Director

CERC India

Learn More

14:45 - 16:45

Consumers International General Assembly

Additional information

The day will close at 17:00.

Following the General Assembly, the newly elected Council will meet to appoint the new Board, which will then hold a short meeting. This meeting will close at 18:30.