200+
Member organisations
100+
Countries
60+
Years of Impact

GLOBAL CONGRESS 2023: MAJOR LEADERS UNITED TO BUILD A RESILENT FUTURE FOR CONSUMERS 

 

From 06 - 08 December our Global Congress saw over 600 join in person and online to build a better marketplace and a resilient future for consumers. We held 30 impact-driven sessions with 100+ eminent speakers to answer significant questions affecting people in the marketplace. 

Our news summaries share an overview of the different viewpoints and measures called for across digital, finance, energy and food.

READ MORE

New initiatives announced at Global Congress 

Building the Consumer Voice into Digital Finance  

Digital financial services are helping people around the world open a bank account, build resilience and seize financial opportunities. But new tech like AI and blockchain is making the financial ecosystem more complicated, and consumer protection isn't always keeping up. Announced at our Global Congress, Building the Consumer Voice for Digital Finance, is a dedicated global initiative to explore models of digital finance which improve protection for vulnerable consumers.  

Explore 

Interoperability for all: Cross-border consumer redress and trust 

The internet is global by its very nature. When we use it, our data travels across borders and through a thicket of domestic laws and regulations. With growing calls to update interoperability between data regimes, our new initiative will find out what this would mean for consumers.  

Explore 

GLOBAL CONGRESS 2023

INSIGHTS, RESEARCH, AND CALLS TO ACTION LAUNCHED

As our conversations focussed on driving positive change, we released new pieces of work including: a Fair Food Price Monitor, our Global Member Statement to Stop Online Scams, our latest report Designing a One-Stop-Shop for Consumer Renewable Energy Systems, insights from our Fair Digital Finance Accelerator and our work underway to celebrate World Consumer Rights Day 2024 under the theme Fair and Responsible AI for Consumers

READ MORE

latest news

Global Congress 2023: Building through crises together - with a consumer care revolution

As Global Congress 2023 was brought to a close, Consumers International Director General Helena Leurent reiterated the message that was heard time and again during our meeting of global consumer advocates, civil society, policy-makers, regulators and marketplace leaders. Panellists pointed out that facing the cost of living crisis, developing truly sustainable food systems and rapidly increasing the rollout of clean energy will simply not be possible unless governments, businesses and civil society work together to prioritise the care, wellbeing and empowerment of consumers.. –They also talked up the need for international alliances to build better protections for consumers in the digital world and frameworks to manage artificial intelligence (AI).

READ MORE
Tweets are temporarily unavailable