200+
Member organisations
100+
Countries
60+
Years of Impact

Our global call to action:

Let's act now to get AI right for consumers

Last year, breakthroughs in generative AI took the digital world by storm. Its adoption by consumers has grown rapidly, and the technology is set to have an enormous impact, in the way we work, create, communicate, gather information and much more.

On World Consumer Rights Day - 15 March 2024 - we will lead a global conversation on Fair and responsible AI for consumers. Our campaign will bring the consumer movement together with industry and government leaders. We will dive into the use of generative AI chatbots deployed in internet ‘search’, and the opportunities and risks for consumers.

Join the campaign

GLOBAL CONGRESS 2023

INSIGHTS, RESEARCH, AND CALLS TO ACTION LAUNCHED

As our conversations focussed on driving positive change, we released new pieces of work including: a Fair Food Price Monitor, our Global Member Statement to Stop Online Scams, our latest report Designing a One-Stop-Shop for Consumer Renewable Energy Systems, insights from our Fair Digital Finance Accelerator and our work underway to celebrate World Consumer Rights Day 2024 under the theme Fair and Responsible AI for Consumers

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latest news

Digital finance index shows progress in services - but not where consumers need it most

Today, Consumers International releases a new report, ‘Digital finance: The consumer experience in 2024’. In its second year, our annual index of digital financial services in low- and middle-income countries offers a unique perspective on digital financial services in low- and middle-income countries, derived from the experience of consumers themselves. It emphasises the need for a mindset shift, collaboration, and the significant role of consumer organisations in driving this change.

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