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Consumer Protection and Advocacy During the COVID-19 Pandemic

As the coronavirus (COVID-19) pandemic sweeps across countries, surge pricing and shortages of essential goods like health supplies and food are affecting all regions. 

Consumers International's survey of 100 consumer organisation members in all parts of the world revealed a familiar pattern of problems faced by consumers, and calls for swift action to protect not just health but access to essential services like food, utilities, finance and internet connections at a price that leaves no one out.

During this crisis, access to reliable information on health, safety and consumer rights is essential, and consumer groups across the globe are playing a leading role in supporting and protecting consumers during these challenging and uncertain times.

See our information page for the latest developments and insight on how consumer advocacy is addressing the challenges that arise from COVID-19. 


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Digital Index

The Digital Index is a collection of global digital policies and initiatives that aim to protect and empower consumers. Search by country, region or topic to find examples from business, policy-makers and civil society across the world.


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Consumers International calls for climate action and stronger cross-border protection at Davos 2020

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