Access to affordable and reliable energy services remains a growing challenge worldwide, with an estimated 2 billion people affected by energy poverty. In response, we have released the Global Blueprint for Inclusive Energy Services: Recommendations for the Italian Marketplace - the first report in our global Blueprint for Inclusive Energy Services initiative.
In Italy alone, approximately 2.4 million households experience energy poverty and nearly 40% of people aged 75 and over live alone. Rising costs, health challenges, digital exclusion, and social isolation are increasing vulnerability among older consumers.
Developed through a collaborative multi-stakeholder process involving consumer organisations, energy providers, civil society groups, and consumer research, the Blueprint provides a practical framework for creating more inclusive, accessible, and trusted energy services in Italy and beyond.
The result is a menu of 10 actionable solutions, from clearer communication and more personalised support to stronger consumer protection and targeted electrification and energy efficiency measures.
Because when we start with lived experience and work together, a more inclusive energy system is within reach.
As we pass the 2025 midpoint, we reflect and celebrate our achievements in a year defined by rising living costs, new tariffs, and growing concerns over safety, privacy, and sustainability. These global shifts underscore why our mission matters more than ever.
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