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Digital finance index shows progress in services - but not where consumers need it most

Today, Consumers International releases a new report, ‘Digital finance: The consumer experience in 2024’. In its second year, our annual index of digital financial services in low- and middle-income countries offers a unique perspective on digital financial services in low- and middle-income countries, derived from the experience of consumers themselves. It emphasises the need for a mindset shift, collaboration, and the significant role of consumer organisations in driving this change.

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