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Ashley Onyango, GSMA 'To deliver on its promises, digital financial services must hear the voice of consumers

This week, key players from across the connectivity ecosystem come together for GSMA MWC Barcelona, where innovations in financial technology will be on the agenda.

Ahead of that event, the GSMA took part in the launch of a new report by Consumers International which explores how to ensure these services deliver healthier, more resilient financial lives for the most vulnerable consumers.

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Digital finance index shows progress in services - but not where consumers need it most

Today, Consumers International releases a new report, ‘Digital finance: The consumer experience in 2024’. In its second year, our annual index of digital financial services in low- and middle-income countries offers a unique perspective on digital financial services in low- and middle-income countries, derived from the experience of consumers themselves. It emphasises the need for a mindset shift, collaboration, and the significant role of consumer organisations in driving this change.

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