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Which? (UK): We have to protect customers who shop using online marketplaces

Which? were pleased to work closely with Consumers International to develop its new Guidelines for Online Product Safety. These include sensible principles, and make recommendations for online marketplaces to be made legally responsible for the safety of all products sold on their platforms, and giving regulators the tools to enforce this, as well as publishing sellers’ business name, address and contact details on their websites to lift the cloak of mystery that so many operate under.

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