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Consumer Associations: A Major Player in Responsible Digital Finance

In collaboration with Consumers International, whose membership includes 97 consumer associations from low-income countries, we carried out research looking at the role of these organizations in bolstering consumer protection. Through interviews with 32 associations from low-income countries, we found that consumer associations employ a range of innovative strategies to protect consumers of digital finance.

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THE ROLE OF CONSUMER ADVOCACY AT DAVOS 2022

Leaders from business and government need consumers to take action to meet the global issues we face, but first consumers need to feel protected and empowered. Below we provide a snapshot of the key themes explored at Davos to explain this further. Not only that but these examples from our work and that of our Members highlight the invaluable bridge building role that consumer advocacy groups play between business, government and consumers.

For each day at Davos, we will keep you informed of our activity there and share key moments and commitments made at the event relating to these areas. Keep an eye on this page as we do so!

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