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World Consumer Rights Day 2019 - Resource Page

Trusted Smart Products

Welcome to the exclusive World Consumer Rights Day 2019 resources hub for Consumers International members. Below you will find a collection of briefings and resources to help you prepare your campaign and activities for the day.

From smart phones to wearable fitness trackers, to voice-activated assistants and smart TVs, many of the products we use are increasingly becoming connected by default. Understanding this emerging digital issue means we can anticipate challenges and advocate for consumers wherever we are. World Consumers Rights Day is our opportunity to highlight what consumers want and need from a connected world and put them at the heart of the development of these digital products and services. 

To ensure you are fully prepared for the day, we have created a campaign pack with more details on next year’s theme and how you can get involved. We also have an issue briefing outlining some of the issues with smart products, what action has been taken my our members across the globe and a suggestions of a joint action.



To help you with your planned activity for March 15, we’ve created a range of campaign resources. Click on the links below to download them.


Template article


Template press release


Joint action letter


Consumers International and the Internet Society have created a 90-second video, bringing to life some of the security issues with smart devices in the home and helping people to connect SMART!



You can also view the webinar on this year's theme below in both Englsih and Spanish.



This World Consumer Rights Day we want to reach more people in more countries than ever before. We will be using social media to remind the world about the importance of observing and enforcing consumer rights, and we need your help!

There will be a range of social media activities that you can take part in for the day and we will continue to use the hashtag #BetterDigitalWorld.

Make sure you connect with us on Twitter and Facebook for all the latest news and announcements about the day.

Follow us on Twitter
Like us on Facebook

Click on the images below to download your social media infographics, banners, a poster and a logo pack:







World Consumer Rights Day is our chance to deliver real impact for consumers and to show the depth and breadth of our collective community.

To ensure that we work together and coordinate our activities, we’d love to hear from you about your planned campaigns for the day and how we can help.

If you have any information to share or questions about the day, please email wcrd@consint.org or contact your regional networker