Frequently Asked Questions

This page covers any Frequently Asked Questions about the Consumers International Global Congress 2023, with dedicated sections on the programme, sponsorship, registration, hotels and travel.

 If you can't find the information you are looking for, please email

When does the Global Congress take place:
The Congress programme takes place over three days, 06 to 08 December 2023 

On 08 December. we will also run the General Assembly for Members, with the election of the new Consumers International President and Council.

Where does the Global Congress take place:
The Congress will take place at the Radisson Blu Hotel, located in the bustling commercial hub of Upper Hill Nairobi, Kenya.You can find travel directions from Nairobi airport to the venue here. We recommend airport transfers are booked in advance. 

Delegates may arrange for transfers from the Nairobi Jomo Kenyatta Airport to your hotel by contacting at Unique World Destinations.  

Which days of the event can I attend:
06 – 08 December: Participants will be Consumers International members as well as a wider selection of leaders from civil society, business and government to encourage debate and collaboration.

8 December: The Consumers International General Assembly for Members will take place on the afternoon of this day. 

Where can I find the programme for the event?

Our outline programme for the event is available to view here and will be regularly updated. 

How will the event ensure diversity and inclusion?
The programme ensures good balance of representation across gender, ethnicities and sectors. Given the objectives of the event, we strive to include the consumer voice across the majority of sessions.

Host Partners:
We are proud to hold the Congress in the African continent and to work with our supporting partners; the Government of Kenya, through the Competition Authority of Kenya (CAK), and the Common Market for Eastern and Southern Africa (COMESA) Competition Commission.

Will there be networking opportunities?
The Global Congress provides a unique opportunity for discussion across marketplace actors, so we have factored in space for networking lunches, breaks and an evening reception. Participants will be able to have one-on-one and small group meetings.

What languages will be spoken:
The meeting will be conducted in English with the main conference sessions translated into French, Spanish and Arabic.

Who can attend:
Consumer International Members are entitled to one free registration for a member of their senior leadership team and additional places for up to five other senior employees at a reduced rate. For Members who wish to register more than six places please contact

Congress passes for leaders from government, business and civil society are available by invitation only - please contact for further details.

Are there any discounts for early booking:
Yes, there is a 20% Early Bird registration rate, that is automatically applied on full priced registration fees at payment. The Early Bird discount was available until 06 September 2023.

When do I need to register:
Registration for all attendees is now open. If fully booked, a Waiting List will be available for those who wish to attend.

When will I receive confirmation of my place:
You will receive confirmation of your place after your registration has been confirmed by Consumers International via email. You will continue to receive important updates about the event via email. 

Can I update or transfer my registration information:
You are able to change the name of the attendee until registration closes on 05 December dependent upon confirmation from Consumers International

What do I need to show I have registered:
You can bring a printed copy of your email confirmation or show the email confirmation on your mobile device at registration.

What is the refund policy:
As long as you request the refund on the registration platform, at least 30 days in advance of the summit, Consumers International will refund payment for the pass, minus a 10% administration fee.  Post 30 days, Consumers International will refund any payment for a pass minus 50% of the total rate. Unless Consumers International agrees otherwise, the refund will be made in the same form as the original payment was received, but in no circumstances will refunds be made in cash. No refunds will be made within seven days in advance of the event.

Is VAT included in the registration fee:
Yes, all pass rates include 20% VAT.

Can I purchase a day registration:
No, due to the way conference costs and content is being managed we are unable to offer any day rates for individual days.

Accepted forms of registration payment:
We accept credit and debit card payments from Visa, Mastercard and Amex. Online Payment is taken via PayPal. PayPal is considered one of the safest ways to receive money online. All PayPal transactions are protected by advanced data encryption.

I have special dietary requirements, what do I do:
All attendees are asked to provide dietary requirements. This can be at point of registration or via email prior to the Congress.

Is there a participant code of conduct?

Yes, all delegates are expected to adhere to the Global Congress Code of Conduct.

Is accommodation included in the registration fee?
No, accommodation is not included in the registration fee.

A special accommodation rate for Congress attendees has been agreed with the Congress hotel, the Radisson Blu Hotel, Nairobi Upper Hill.

Is transport to and from the venue included in the registration fee:
No, most hotels are within a short distance of the event venue.

Transfers can also be done from your hotel to Radisson Blu through contacting Maria on Email:; WhatsApp: +254 792189961; Website

How do I get an international visa letter:
 For all international attendees who require a Visa to visit Kenya, the online application process is delivered via the Kenya Electronic Visa Application System: 
If you require an official invitation letter from the event organiser to enter Kenya for your visa application, please email  

Vaccination Certificates

Yellow Fever vaccination certificates are required for all travellers into Kenya aged 1 year or over arriving from countries with risk of yellow fever transmission (please see this list for further details).

Health and Safety
The Global Congress gives the highest priority to protecting the safety and well-being of participants and the local community. We are working to develop health and safety policies to cover all aspects of the meeting. 

Where can I contact the organiser with further questions:
You can contact Consumers International at for any queries.

A list of nearby alternative hotels for Congress attendees can also be found here:



Homestays, Apartments & More


Unique World Destinations can support you in booking alternative hotels.

You can contact Maria at Email:; WhatsApp: +254 792189961; Website:

I’d like to support the summit; how can I do this? 
We rely on support to help host the Congress, so we would be delighted to hear from you if you would like to offer financial support for any aspects of the event. Please contact for further details.

Weather: December is a good time to visit Kenya—the weather is warm and reasonably dry. The average daily maximum is 24 C and the average daily minimum is 14 C. It's a good idea to bring along a jumper or light jacket for the evenings.

Electricity Requirements: In Kenya the standard voltage is 240 V and the frequency is 50 Hz. The power plug sockets are of type G.

Local Currency: The official currency of Kenya is the Kenyan shilling. Although US dollars are accepted in some places such as large hotels, it's a good idea to travel into the country with Kenyan shillings.