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Making digital marketplaces fairer

Our theme for World Consumer Rights Day 2018 was Making Digital Marketplaces Fairer. 

E-commerce has transformed the way that people shop, giving consumers more choice than ever before. But it has also raised global issues that we can only tackle together. In 2017, global e-commerce sales reached $2.29 trillion, but nearly 70% of consumers worry their digital payments are unsafe. Meanwhile, half the world’s population are still offline.

For World Consumer Rights Day 2018, we called for access to fair and secure internet for all, action against scams and fraud, and better consumer protection online. To find out more about the theme, download our background report on e-commerce

Global action for a #BetterDigitalWorld

This year 135 members in over 90 countries came together to mark World Consumer Rights Day. Explore our interactive map to find out how the day was celebrated in your region. To view our interactive map in Spanish, click here.

Live blog

On March 15 we ran a live blog, sharing videos, images, event updates, blogs and articles from our membership to show how World Consumer Rights Day was celebrated by the global consumer movement. To view our live blog in Spanish, click here.

 

Our highlights

This World Consumer Rights Day we reached more people in more countries than ever before. Our call for fairer digital marketplaces and a #BetterDigitalWorld reached up to 11.1 million people on Twitter alone!

From taking part in debates and discussions, conducting workshops with school children and speaking on radio and television shows, our members and supporters raised awareness of the need for fairer and more inclusive digital marketplaces globally.

To showcase some of the highlights from day, we’ve created a photo gallery to give you an insight into how the day was celebrated.

VIEW GALLERY

news

Consumers International announces the theme for World Consumer Rights Day 2019

Consumers International has announced that the theme for World Consumer Rights Day 2019 will be ‘Trusted Smart Products’.

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blog

Facing down the threat of scams through social media

As social media usage grows, concerns have risen about how it can be used for exploitative purposes. The use of social media to spread misinformation or promote intolerance is a major concern for many government and regulators. However, there are also concerns about how social media platforms can be used to spread e-commerce scams and other unfair trading practices, either through posts or through misleading adverts placed on social media.

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