We use cookies to track usage and preferences

Privacy policy

Making digital marketplaces fairer

Our theme for World Consumer Rights Day 2018 was Making Digital Marketplaces Fairer. 

E-commerce has transformed the way that people shop, giving consumers more choice than ever before. But it has also raised global issues that we can only tackle together. In 2017 global e-commerce sales reached $2.29 trillion, but nearly 70% of consumers worry their digital payments are unsafe. Meanwhile, half the world’s population are still offline.

For World Consumer Rights Day 2018, we called for access to fair and secure internet for all, action against scams and fraud, and better consumer protection online. To find out more about this year's theme, download our background report on e-commerce

Global action for a #BetterDigitalWorld

This year 135 members in over 90 countries came together to mark World Consumer Rights Day. Explore our interactive map to find out how the day was celebrated in your region. To view our interactive map in Spanish, click here.

Live blog

On March 15 we ran a live blog, sharing videos, images, event updates, blogs and articles from our membership to show how World Consumer Rights Day was celebrated by the global consumer movement. To view our live blog in Spanish, click here.

 

Our highlights

This World Consumer Rights Day we reached more people in more countries than ever before. Our call for fairer digital marketplaces and a #BetterDigitalWorld reached up to 11.1 million people on Twitter alone!

From taking part in debates and discussions, conducting workshops with school children and speaking on radio and television shows, our members and supporters raised awareness of the need for fairer and more inclusive digital marketplaces globally.

To showcase some of the highlights from day, we’ve created a photo gallery to give you an insight into how the day was celebrated.

VIEW GALLERY

news

Statement in the wake of Cambridge Analytica Facebook revelations

Consumers International is deeply concerned by recent revelations that data firm Cambridge Analytica was able to harvest the personal data of more than 50 million Facebook users without their permission, which was then used to profile users and target them with political advertising. Read our statement.

READ MORE

blog

Why global e-commerce talks will have wide implications for consumer rights and privacy

In the wake of an eventful and productive UNCTAD e-Commerce Week, Léa Auffret, Trade team leader at BEUC, the European Consumer Organisation, outlines why any global agreement on e-commerce must place the consumer interest at its core.

READ MORE