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the internet of things

Connections between devices and objects, ‘the Internet of Things’ (IoT), is rapidly expanding. Technology such as sensors are embedded in more and more everyday things like cars, utility meters, white goods, wearable fitness trackers or home security systems. This makes objects capable of sensing and remotely communicating with each other, with users or with a central system – for any purpose.

Trust By Design Workshops Join us in Brussels and Hong Kong and learn how to apply IoT best-practice guidance Find Out More

Trust by Design Principles and Guidelines for consumer IoT

Consumers International launched a new set of guidelines and principles in 2019, to help manufacturers create safe and trusted smart devices for consumers, sometimes known as the consumer internet of things  (CIoT).

The Trust by Design principles and guidelines set out requirements across six areas to ensure the security, privacy, transparency, user-friendliness and ethical nature of smart products.  These guidelines were developed with consumer organisations, CIoT manufacturers, and with the support of Vodafone, to create relevant materials designed for anyone wanting to build safe and trusted IoT for consumers. 

In addition to helping developers comply with existing regulatory requirements, the Trust by Design principles and guidelines provide useful, practical guidance to manufacturers, with case studies and checklists to encourage implementation across the CIoT landscape.

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The Trust Opportunity: Exploring Consumers’ Attitudes to the Internet Of Things

This new research from Consumers International and the Internet Society explored consumer perceptions and attitudes towards trust, security and the privacy of consumer Internet of Things (IoT) devices. The survey of consumers in Australia, Canada, France, Japan, UK and the US aimed to find out what matters most to consumers when buying connected devices, and who is responsible for better privacy and security.

We found that 65% of consumers are concerned with the way connected devices collect data, and 75% of people distrust the way data is shared.

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Consumers Society TV - The Buggle Baby Monitor

We have teamed up with the Internet Society to create a 90-second video, bringing to life some of the security issues with smart devices in the home. 

The video is part of a wider campaign to raise awareness of the risks associated with connected products that fail the build in basic privacy and security features during the design stage. 

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Securing consumer trust in the internet of things

With estimates that 20 billion devices are connected to the internet – a figure that’s set to double by 2022 – connected devices now outnumber people by nearly three to one. The Internet of Things has the potential to bring huge benefits to people around the world including: convenience, fixing products remotely and putting more responsive products on the market.

However, alongside the benefits, there are serious risks. Privacy and security, erosion of ownership and product lock-in are just some of the many areas of concern for consumers.

Together with ANEC, BEUC and ICRT, we have published a set of principles and recommendations that propose to make consumer rights, privacy, safety and security key features of the Internet of Things. Click below to download our principles in English.

DOWNLOAD PRINCIPLES


To accompany the principles, our report ‘Testing Our Trust: Consumers and the Internet of Things 2017 Review’, looks at whether trends in IoT are playing out as predicted, how consumers are experiencing this new technology, and how policy makers, industry and advocates are responding to some of the challenges.

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Connected Products and Services Retailer Checklist

Alongside our work to empower consumers on this issue, Consumers International is working with manufacturers, retailers, and regulators to create safer, and more privacy respecting products.

We have created a security and privacy checklist to help retailers of connected children’s products vet potential suppliers against a set of simple criteria to ensure that the IoT products they stock meet a basic standard of safety for its end user. The checklist is not intended as a replacement for mandatory or voluntary standards that are in development but is a useful tool while these are in development.

The checklist has been informed by technical experts in both system security, penetration testing and by Consumers International’s members work in digital standards, cybersecurity and product safety, principles for the internet of things and national governmental codes of practice.

Click below to download the checklist in English. You can also download it in Spanish here

DOWNLOAD CHECKLIST

Related materials

VIDEO: Huggybug your Family Today!

At the G20 Consumer Summit, Consumers International launched a 60-second spoof advert ‘Huggy Bug Your Family’, highlighting some of the problems found in internet-connected children’s products.

news

Consumers International launches Trust by Design Guidelines for consumer IoT

The Trust by Design principles and accompanying guidelines set out requirements across six areas, to ensure the security, privacy, transparency, user-friendliness and ethical nature of smart devices. They provide useful, practical guidance to manufacturers, with case studies and checklists to encourage implementation.

READ MORE

blog

Data Mobility: The Good, The Bad and the Opportunity

At the Consumers International Summit next week, Ctrl-Shift’s Liz Brandt will share the results of a brand new UK data mobility sandbox which is testing out how consumers can safely share data for positive outcomes.

READ MORE

Our Latest Publication

Social Media Scams: Understanding the Consumer Experience to Create a Safer Digital World

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