We use cookies to track usage and preferences

Privacy policy

Too often consumers are at a disadvantage with the companies they interact. This can be unfair terms and conditions tying people into unfair contracts, or companies refusing to take responsibility for the safety of their products. Consumer justice ties into many areas of the work Consumers International does. 


Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

New international survey of airline passengers reveals that 1 in 4 flights are delayed, 1 in ten people have their luggage lost, damaged or delayed and less than half of passengers receive assistance or compensation.



Rapid recall: getting unsafe products off the market quickly

Product recalls are an important way to remove unsafe products from the marketplace and prevent injury and death. This year the OECD and the International Standards Organisation will be looking at how recalls can be delivered more effectively to ensure consumers are better protected.