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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

Read More

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RT @skycopcom: If you ever considered visiting #Latvia, we recommend doing so on the 18th of November! The nation will be celebrating its I…
LV_UAE @LV_UAE
RT @skycopcom: If you ever considered visiting #Latvia, we recommend doing so on the 18th of November! The nation will be celebrating its I…
AnsisEgle @AnsisEgle
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Amandaepps123 @Amandaepps123
I guess winter starts now.. stuck forever #FlightDelays 😢😢😢
sidhu @sidhu
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AllianzAssistCA @AllianzAssistCA
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eTravelAlerts @eTravelAlerts
RT @skycopcom: If you ever considered visiting #Latvia, we recommend doing so on the 18th of November! The nation will be celebrating its I…
Ethanssammy @Ethanssammy
RT @skycopcom: If you ever considered visiting #Latvia, we recommend doing so on the 18th of November! The nation will be celebrating its I…
lauraxesc @lauraxesc
RT @skycopcom: If you ever considered visiting #Latvia, we recommend doing so on the 18th of November! The nation will be celebrating its I…
komako66 @komako66
RT @skycopcom: If you ever considered visiting #Latvia, we recommend doing so on the 18th of November! The nation will be celebrating its I…
austrumciems @austrumciems
Do you know the reason behind 61% #FlightDelays in September 2018 was "Reactionary"? Find what other reasons propel… https://t.co/Oyc6P7MHx1
RefundmeIndia @RefundmeIndia
If you ever considered visiting #Latvia, we recommend doing so on the 18th of November! The nation will be celebrat… https://t.co/XwqYba9Ok3
skycopcom @skycopcom
Now this is a Hot Dog...and that is a Water and ‘some’ Jack. #boracho #pistiando #ontheroadagain #stampthepassporthttps://t.co/Q59UGYqlRP
afwRick @afwRick
RT @them2k: Flight delayed 3rd time. This time there is a puncture on the front wheel. Where do planes pick up nails? #tigerair #nodefest #
Play these #solitaire games during #FlightDelays and get hooked! Royals go around Edge, On Top & get removed!… https://t.co/uNKoTfCd6n
AtomicImag @AtomicImag
One of #Delhi #Airport runways will be closed for flights from 15Nov to 27th Nov. Expect #flightdelays or reschedul… https://t.co/3FwCnfQ0Mq
PrimeTvl @PrimeTvl
One of #Delhi #Airport runways will be closed for flights from 15Nov to 27th Nov. Expect #flightdelays or reschedul… https://t.co/gyd6xw2tME
Flight delayed 3rd time. This time there is a puncture on the front wheel. Where do planes pick up nails? #tigerairhttps://t.co/P1KU4IzhVZ
them2k @them2k
@jetairways I wish you folks understood the basic funda of business - customer is king. #horrendous #experiencehttps://t.co/uI140KAcpp
vishwa_jha @vishwa_jha
The “its-been-a-long-week-and-it’s-only-Tuesday” face. #toughgrind #lostfriends #flightdelayshttps://t.co/2LnwUUvpdA
dasefatcap @dasefatcap
Passengers are not the only ones who hate delays. Flight attendants despise them too and read why ...… https://t.co/C1fDwbLfnG
CallOnYvonne @CallOnYvonne
Twinging in the ATL.. thank you Captain for taking the delay .. now let’s get to San Diego!!! #travelinglifehttps://t.co/J3E0lfQnMR
DawnAhern @DawnAhern
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leesglass @leesglass
RT @ACFlightService: It's that time of year; the #Christmas music starts & plans are being made where to spend #Thanksgiving & Christmas. F…
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NayyarsSols @NayyarsSols