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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

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My flight home to #Orlando from #Dallas went great! Let’s recap my convo with @AmericanAir 1 of 8 #flightdelayshttps://t.co/UaMLmEdtuu
DavidToback @DavidToback
Do you have to pay employees if there return to work after holiday is affected by travel disruptions? Find out more… https://t.co/7IGy88idRK
HowellsLegal @HowellsLegal
When you have a pilot but no flight attendants you know it’s gonna be a long night at the airport 🙈 #unitedairlines #flightdelays
LorrieSays @LorrieSays
Waiting................. ✈️ #flightdelays https://t.co/PQJwwaov09
Fbhaqqi @Fbhaqqi
Ode to My Cocktail: l left the house in Minneapolis at 4:15am, to get back to New York by lunchtime. Now it's 5:30p… https://t.co/JCq1l498Eh
TheDianaWilde @TheDianaWilde
So close to being on my way to DC.... so close #flightdelays ✈️
sammyray87 @sammyray87
My Vistara got delayed from 16:25 to 19:55. Irritated, yet amused to being provided this piece of information and d… https://t.co/o2riPRVJdx
We've done the research to find out what compensation you're entitled to when your flight is canceled or delayed.… https://t.co/a6S4hec5kH
Blacklane @Blacklane
RT @winegalunboxed: Was supposed to be home about now, yet ... here we are. Again. #flightdelays #travel ✈️🍸🍸🍸🍸🍸 https://t.co/cLvl9ImwFH
Was supposed to be home about now, yet ... here we are. Again. #flightdelays #travel ✈️🍸🍸🍸🍸🍸 https://t.co/cLvl9ImwFH
So many goat jokes, so little...actually, stuck in Chicago another hour. #flightdelays 🛫#travel #goatrodeohttps://t.co/As0TCVBkJo
Light #layover reading ... because #flightdelays don’t amuse me as much as #BorowitzReport. #amusement #travel ✈️… https://t.co/RUUjEys8rQ
And another delayed flight @united 2206 #flightdelays. Haven’t been on a flight which took off on time in quite a while #overUnited
valeriegeli @valeriegeli
#Flightdelays #EULaw Airline strikes looming: What are your rights? via @RTENewsNow https://t.co/t8cJV8kTBd
Kelly4Law @Kelly4Law
Finally home only 10 hours later than originally planned. #FlightDelays
DrWildcatWx @DrWildcatWx
Absolute worst experience w/ #SingaporeAirline from Frankfurt, Germany to JFK. Hundreds of people delayed 4+ hrs, u… https://t.co/qtc3S19mKk
So, who got out of the country while the processing computers were down and those flying out of the country were "m… https://t.co/6w7kASEGcj
This New Rule on E.U. Flight Delays Could Earn You Money https://t.co/JYpOCPMSJU #flights #flightdelayshttps://t.co/Qqh5G6OL4x
RT @AndyRFCCharman: .@British_Airways you should damn well know that compensation is payable EC 261 for delays caused by crew illness beca…
RT @hugecorriefanUK: RT EnglandsMedfest "RT skycopcom: Skycop doesn’t cover time travel (yet), but you can always do the next best thing an…
Busydays @Busydays
Neel is back, thank you Frankfurt #flightdelays #pilotlife
RT @AndyRFCCharman: .@British_Airways you should damn well know that compensation is payable EC 261 for delays caused by crew illness beca…
How #airports can make sure improvement projects are managed efficiently and effectively to minimize disruption to… https://t.co/76ke1zgwdx
RT @AndyRFCCharman: .@British_Airways you should damn well know that compensation is payable EC 261 for delays caused by crew illness beca…
.@British_Airways you should damn well know that compensation is payable EC 261 for delays caused by crew illness… https://t.co/EdIcpUqkXt
When it is all about a toilet. #flightdelays https://t.co/jgiH5bmwfV
711Mum @711Mum
RT @LeeAdam67522950: Shocking delays @easyJet! Flight EZY8612 last night cancelled and rescheduled for today at 16:00 and now delayed until…
RT @LeeAdam67522950: Shocking delays @easyJet! Flight EZY8612 last night cancelled and rescheduled for today at 16:00 and now delayed until…
ShieldVoC @ShieldVoC
Shocking delays @easyJet! Flight EZY8612 last night cancelled and rescheduled for today at 16:00 and now delayed un… https://t.co/cHDHi1A7zj