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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

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You know it's bad when the white folk start mobilizing in packs and storming the check in desk. Thought they were a… https://t.co/4jz2tID3rj
Seseki @Seseki
RT @WiseLivingMag: Flying over #Christmas? ✈️ Don't get caught out with #flightdelays! Know your rights if your flight is delayed or cancel…
MattJBath @MattJBath
Flying over #Christmas? ✈️ Don't get caught out with #flightdelays! Know your rights if your flight is delayed or c… https://t.co/50YfRYahQ4
WiseLivingMag @WiseLivingMag
Why this is provided only when asked explicitly? What happens to others who went through the miseries and didn’t sp… https://t.co/u0Fn7emOCi
iambaskar @iambaskar
Hey Dallas-Fort Worth, do all of your cabernets taste lile whiskey or is this just an airport thing? #FlightDelays
RT @JerryRice: You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelays #Nogate
StormiGemini @StormiGemini
RT @JerryRice: You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelays #Nogate
RT @JerryRice: You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelays #Nogate
EMIsports @EMIsports
RT @JerryRice: You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelays #Nogate
MattBeater @MattBeater
RT @JerryRice: You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelays #Nogate
GBreakfield @GBreakfield
RT @JerryRice: You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelays #Nogate
Rick_Kalyn @Rick_Kalyn
RT @JerryRice: You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelays #Nogate
GBR4LFE @GBR4LFE
RT @JerryRice: You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelays #Nogate
Travis49er @Travis49er
RT @JerryRice: You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelays #Nogate
ericdavis221 @ericdavis221
RT @JerryRice: You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelays #Nogate
RT @JerryRice: You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelays #Nogate
BluHornets @BluHornets
RT @JerryRice: You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelays #Nogate
MottaJaime @MottaJaime
RT @JerryRice: You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelays #Nogate
Mr_Brown26 @Mr_Brown26
RT @JerryRice: You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelays #Nogate
CaliBohoChic @CaliBohoChic
You have within you, right now, everything you need to deal with whatever the world can throw at you. #flightdelayshttps://t.co/DNNYvEfjci
JerryRice @JerryRice
I just saw a guy at RDU with a Sleepy Dwarf shirt and for whatever reason I thought it was Johnny Chimpo from… https://t.co/kdZ9ljLTZ6
ehmorgan75 @ehmorgan75
Hundreds of more flights in the Carolinas and Virginia canceled due to wintry storm https://t.co/RG7BSZRrOk… https://t.co/JKohjma2Zq
a1biz @a1biz
This is what the “flight board” looks like at Nashville International Airport. Already there’s some folks trying to… https://t.co/F8mvazi48k
GroverM_News @GroverM_News
#flightdelays @united keeps chamging stories, flight now three hours late and they decide to give us a different plane. #stuckatohare
lfytvelo @lfytvelo
RT @NCSIOman: 7.6% increase in total Departures through airports until end of #October 2018, Compared to the same period in the previous ye…
zbh_al @zbh_al