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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

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Well, looks like we're spending the night at @flystl. 😐😒 #flightdelays #WinterStormHarper #WhyAreTheBarsClosed https://t.co/Fl4t0fgCIX
theaustinluna @theaustinluna
Anyone know when Logan Airport is predicted to open a second runway? #loganairport #flightdelays
jbeakley @jbeakley
Our @SouthwestAir flight continues to get delayed 😬. At least we are not outside in single digit weather 🥶. Hopeful… https://t.co/VAJxx70zOI
Why are flights to Medford never straightforward? #StuckAtTheAirport #FlightDelays
ACupofKofi @ACupofKofi
Winter snow storm, government shtudown impact on US travel plans next few weeks? Contact @safeprogroup for latest a… https://t.co/OxccrdfxCr
RT @GoNews24x7: #Fog and R-Day #airspace closure will further hit #Delhi flight operations. Meanwhile, CAT-III technology for zero visibili…
@KendraScott please open a pop up in ABIA. I do a lot of work travel and “emergency earrings” are a very real thing… https://t.co/FDBwC8Emjr
RT @CBSMiami: Winter storm in the northeast affecting air travel at South Florida airports https://t.co/JzijwgGDkb #SouthFlorida #Airports
hawk954 @hawk954
RT @CBSMiami: Winter storm in the northeast affecting air travel at South Florida airports https://t.co/JzijwgGDkb #SouthFlorida #Airports
Winter storm in the northeast affecting air travel at South Florida airports https://t.co/JzijwgGDkb #SouthFloridahttps://t.co/x9V8G5eJ6v
CBSMiami @CBSMiami
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AtomicImag @AtomicImag
Powerful Winter Storm Sweeps East After Blanketing The Midwest https://t.co/Coh9wMJZQR Be safe! Stay warm!… https://t.co/YR0wdlfUe1
JedsLogic @JedsLogic
RT @GoNews24x7: #Fog and R-Day #airspace closure will further hit #Delhi flight operations. Meanwhile, CAT-III technology for zero visibili…
RT @GoNews24x7: #Fog and R-Day #airspace closure will further hit #Delhi flight operations. Meanwhile, CAT-III technology for zero visibili…
RT @GoNews24x7: #Fog and R-Day #airspace closure will further hit #Delhi flight operations. Meanwhile, CAT-III technology for zero visibili…
RT @GoNews24x7: #Fog and R-Day #airspace closure will further hit #Delhi flight operations. Meanwhile, CAT-III technology for zero visibili…
ypstomer @ypstomer
#Fog and R-Day #airspace closure will further hit #Delhi flight operations. Meanwhile, CAT-III technology for zero… https://t.co/TvFwJ6JXDS
GoNews24x7 @GoNews24x7
Play these #solitaire games during #FlightDelays and get hooked! Royals go around Edge, On Top & get removed!… https://t.co/gxPa8UXSSg
AtomicImag @AtomicImag