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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

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@mattpaynter @LondonCityAir Can't believe you're only just following me after all these years ;-) #flightdelays
realedsmart @realedsmart
I live at the Dallas airport now... so trying a #whataburger for the first time. I mean if it’s good enough for Bet… https://t.co/ynUH0rHwKK
myrablopez @myrablopez
We've revealed the worst airline for UK #flightdelays – with 72 per cent of routes disrupted. As reported for… https://t.co/ocFoZhmIKL
bottandco @bottandco
How to sleep at an airport when your flight is delayed https://t.co/G8tHGKMVIY #airports #travel #flightdelays
@paulmcmahan thought you might enjoy this #flightdelays https://t.co/QAqa3cvcyH
wiggets @wiggets
Travelling April 6th? If so read on 📖 https://t.co/fUX3cbt7JH #flightdelays
IAF Jet Develops Snag at Pune Airport Runway,16 Flights Affected #FlightDelays #FlightsDiverted #IAF #IAFJetshttps://t.co/bRfs8f43aF
@ravirajbansal @TK_INDIA Us too. @TK_INDIA keep telling us to contact them, we do but #missingluggage on day 15 now… https://t.co/v29l9oweE0
Making the most of St Pattys after a long day of travel #goodtobegreen #flightdelays https://t.co/ERgYCab6wY
BrianPlath6 @BrianPlath6
Had a day trip to Heathrow. Not fun. #delays #flightdelays on thé plus side will see PSG OM
LiviWild @LiviWild
London Heathrow Arrivals regulated due to #weather Moderate to high #flightdelays Update by #Eurocontrol - -… https://t.co/7dUrNlaW4Q
airrobats @airrobats
Play these #solitaire games during #FlightDelays and get hooked! Royals go around Edge, On Top & get removed!… https://t.co/4SQefvlZZS
AtomicImag @AtomicImag
Play these #solitaire games during #FlightDelays and get hooked! Royals go around Edge, On Top & get removed!… https://t.co/vugwQnTxcm
AtomicImag @AtomicImag
@lyonairports all catering options only have two serving staff. Massive queues. And then again at passport control… https://t.co/NvpiJCYi1c
racheltricks @racheltricks
There was also NO monetary assistance for traveling after we de-planed. I would like to be reimbursed with a travel… https://t.co/RYodP0aiam
@SouthwestAir Fingers crossed that my delayed flight lands within a 10min window to catch my conx MDW to MEM. I jus… https://t.co/bTTYnVE3km
whenshen @whenshen
RT @KristinaMatisic: Are companies taking advantage of the #737MAX flight scrambles? @Alamo wants to charge $116 US to extend car rental fo…
raygrover7 @raygrover7
Are companies taking advantage of the #737MAX flight scrambles? @Alamo wants to charge $116 US to extend car rental… https://t.co/sptB8jBiev
Play these #solitaire games during #FlightDelays and get hooked! Royals go around Edge, On Top & get removed!… https://t.co/gpXSdkdfGc
AtomicImag @AtomicImag
RT @skycopcom: There is no better way to prepare your summer body than to train for the marathons of Barcelona and Lisbon in March. Visit b…
powerlinuxer @powerlinuxer
More than an hour late from P.E. to Johannesburg. C'mon Safair - up your game! #flightdelays #safair #wastingtime #wannagohome
@AerLingus your telephone call centre has lovely helpful people but staff at Dublin airport are a different story.… https://t.co/4v2KnsLmgh
caramelcow @caramelcow
Popular opinion: Air Canada is terrible. #aircanada #ac #travel #Canadian #flightdelays
veganvacay @veganvacay
And now trying to pretend I didn't read this. #seatac #flightdelays https://t.co/Ffy2QLC3iC
RT @skycopcom: There is no better way to prepare your summer body than to train for the marathons of Barcelona and Lisbon in March. Visit b…