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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

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RT @JFRegister: #travel | for the ladies. what to do when you have a delay at @fly2ohare. Stop by the coach store. Bags-bags-and more bags.…
towns_michael @towns_michael
For the ladies #travel | what to do when you have a delay at @fly2ohare. Peruse the @maccosmetics store in between… https://t.co/jmeLFom4xi
JFRegister @JFRegister
#travel | for the ladies. what to do when you have a delay at @fly2ohare. Stop by the coach store. Bags-bags-and mo… https://t.co/7UPHvqoFgg
JFRegister @JFRegister
#travel | what to do when you have a delay at @fly2ohare. Take a @Starbucks break. | #flightdelays go shopping. Lot… https://t.co/AAjMjXpAJY
JFRegister @JFRegister
#travel | what to do when you have a delay at @fly2ohare. Get some garrets_popcorn. Uhm- yum. | #flightdelays go sh… https://t.co/K57Qi73ypn
JFRegister @JFRegister
#travel | what to do when you have a delay at @fly2ohare. Buy some @oakley | #flightdelays go shopping. Lots to do… https://t.co/Z17JcTbZGE
JFRegister @JFRegister
https://t.co/a0ayW0DBUh Stuck in the airport, sitting on a tricycle, girl’s getting on my nerves. #flightdelays
SMankuta @SMankuta
Been in this plane now for 9 hours but somehow this view makes in all worth while ... looking forward to finally ar… https://t.co/bPKcoq4yWn
adrianpgibson @adrianpgibson
Don't give up on your dreams! Pick yourself up, keep working towards your goals, and they'll become a reality.… https://t.co/pVyQlWPba4
NayyarsSols @NayyarsSols
RT @boardingsoon: First the travel gods didn’t want me to make it to Prague. Now they don’t want me to leave. I’m strangely cool with it. #
Tess3761 @Tess3761
RT @cormacwobrien: Baby crying in airport. I know how it feels. Southend airport is a hellmouth. #flightdelays https://t.co/ujY7ECKapE
RT @UnaunaB: @wizzair it has been more than 30days since my delayed flight and I have submitted a complaint but haven't heard back. accordi…
@wizzair it has been more than 30days since my delayed flight and I have submitted a complaint but haven't heard ba… https://t.co/ZqoGWC5bz4
UnaunaB @UnaunaB
RT @cormacwobrien: Baby crying in airport. I know how it feels. Southend airport is a hellmouth. #flightdelays https://t.co/ujY7ECKapE
mysouthend @mysouthend
Baby crying in airport. I know how it feels. Southend airport is a hellmouth. #flightdelays https://t.co/ujY7ECKapE
RT @boardingsoon: First the travel gods didn’t want me to make it to Prague. Now they don’t want me to leave. I’m strangely cool with it. #
SideKyva @SideKyva
RT @boardingsoon: First the travel gods didn’t want me to make it to Prague. Now they don’t want me to leave. I’m strangely cool with it. #
FelisDave @FelisDave
First the travel gods didn’t want me to make it to Prague. Now they don’t want me to leave. I’m strangely cool with… https://t.co/jnJKsK7JSZ
boardingsoon @boardingsoon
Do you have a dispute with an airline? Take a look at how we HELP to resolve disputes https://t.co/xnRfy0dFNo… https://t.co/zCChFlOhCf
Has anyone been on a flight to or from the UK that's been ON time this year?!?!? Waiting at the gate and what a su… https://t.co/SkCXserXUv
FPL_vs @FPL_vs
United Now Tells You Exactly Why Your Flight Is Delayed https://t.co/rtZwCg4ZvD #unitedairlines #flightdelays
RT @questCNN: Get ready to wait at the airport #flightdelays at #jfk #LGA #BWI #DCA #IAD #BOS #EWR @CNN https://t.co/KGoxALtAmo
zgolodryga @zgolodryga
Live music at Nashville airport is killing it. #flightdelays
hansolo_114 @hansolo_114
@AmericanAir I’m not paying 1st class to be seating at a freaking airport, I’m paying to be in Cancun. Flight 2422… https://t.co/VKUA6WbpNF
lahrssen @lahrssen