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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

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why the fuck do people listen to shit on their phones out loud like the rest of us want to hear it?????? #flightdelays #imangry
xtiannee @xtiannee
Are you getting ready for some Summer Fun? Here are the 10 Worst Airports for Summer Travel \ #Summervacation,… https://t.co/g11mIDIfoh
Advantageintl @Advantageintl
Have you been stuck in the airport for hours on end due to your flight being delayed?✈️ Text ‘Yes’ to 82222 and yo… https://t.co/HEuoqH9Ylw
MadeinTyneWear @MadeinTyneWear
Have you been stuck in the airport for hours on end due to your flight being delayed?✈️ Text ‘Yes’ to 82222 and yo… https://t.co/ecLoL1mhID
MadeInTeesTV @MadeInTeesTV
Have you been stuck in the airport for hours on end due to your flight being delayed?✈️ Text ‘Yes’ to 82222 and yo… https://t.co/WcsLflKrxB
madeinleeds @madeinleeds
Have you been stuck in the airport for hours on end due to your flight being delayed?✈️ Text ‘Yes’ to 82222 and yo… https://t.co/kUN3cliCKV
MadeInCardiffTV @MadeInCardiffTV
Have you been stuck in the airport for hours on end due to your flight being delayed?✈️ Text ‘Yes’ to 82222 and yo… https://t.co/uDKRBzVwUJ
MadeinNWales @MadeinNWales
Have you been stuck in the airport for hours on end due to your flight being delayed?✈️ Text ‘Yes’ to 82222 and yo… https://t.co/Bevrz3gAQI
MadeLiverpoolTV @MadeLiverpoolTV
Have you been stuck in the airport for hours on end due to your flight being delayed?✈️ Text ‘Yes’ to 82222 and yo… https://t.co/7sbvAbPIe8
madeinbristoltv @madeinbristoltv
Have you been stuck in the airport for hours on end due to your flight being delayed?✈️ Text ‘Yes’ to 82222 and yo… https://t.co/nUdJyy7LUW
madeinbhamtv @madeinbhamtv
LAX is my new home. Please forward all mail to the @united terminal. #flightdelays
kaciemb @kaciemb
Alaska Airlines flight 1029 from JFK to SFO is delayed for 2:35 minutes due to the weather at JFK and also at SFO.… https://t.co/NIuQypCUn6
Thekdi @Thekdi
You know you are flying @SpiritAirlines when they have you board a plane with tech issues that are not yet resolved… https://t.co/jzz2S6L6FR
Drowsy Cranky !! Please let me go home #flightdelays https://t.co/2710BDcvVK
priab11 @priab11
Faaaaarrrrkkkk @Qantas flight to LA delayed meaning I miss my flight connection to Boston ... meaning I don’t get t… https://t.co/0gGUwLpIDp
TypsyAJ @TypsyAJ
@IndiGo6E Flight #6E764 scheduled departure at 710 pm. Sitting in the flight since an hour no signs of take off. St… https://t.co/9ztmG3Lt6Z
krunalkshah @krunalkshah
How can MSY be so lousy when the city it services is so awesome? Pondering the irony as I enter my seventh hour ins… https://t.co/xCFmoL4fPk
emstorrow @emstorrow
Dear @VISITFLORIDA your #thunderstorms are so awesome until you have to fly @AmericanAir #flightdelays are my expertise at this point😪
Yay I get to spend the night in the Phoenix airport 😩 #flightdelays
Allykaybake @Allykaybake
Should have gotten a snack before this @AmericanAir 😭 #flightdelays #screamingbaby #someonehelp
jpfox13 @jpfox13
@snackmantis i will not be showered tomorrow. #flightdelays. You may get a Chad bonus (depends when he gets in tonight).
elise81 @elise81
Heading to @EdWriters conference #EWA18 in LA...if I can ever get off the ground! #flightdelays & #storms
Happy birthday to a wonderful Boss. Love from Team Nayyars ! 🎂 🎁🎈🎉 #nayyarssolicitors #law #personalinjuryhttps://t.co/Rw4wST9vBc
NayyarsSols @NayyarsSols
🙁 Ground stop in Chicago #ORD this hour due to thunderstorms. Five hour+ delays. Contact airline flight status.… https://t.co/XPap6WiKKs
flySGF @flySGF
Long delays tonight at Washington DC airports due to severe weather: Washington Reagan #DCA, & Washington Dulles… https://t.co/Fyk9DMuiPd
flySGF @flySGF
Flight Delayed or Cancelled? You can get up to 600€ as compensation. Read the "Ultimate Guide to Claiming Flight De… https://t.co/1OlKBADV6m