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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

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Flight delays can be frustrating, but with Exquisite Travel, you can turn them into a part of your adventure. Sit b… https://t.co/YgRvB3YraA
cassiep1972 @cassiep1972
Summer 2023 could be a nightmare for East Coast flyers as the FAA predicts a 45% increase in flight delays due to a… https://t.co/GxWaukDANz
rkrueger @rkrueger
Flights delays are the norm, not the exception, so if you are traveling plan for it. #flightdelays
So y’all really playing games @delta now it’s 2:50 departure time vs this earlier delay report… but what was the re… https://t.co/AOedg0Ga1Q
KatyFairy5 @KatyFairy5
RT @DGSlaughter: @British_Airways flight from Malaga delayed because BA do not have a “fuelling contract” with Malaga airport. Sitting on t…
@British_Airways flight from Malaga delayed because BA do not have a “fuelling contract” with Malaga airport. Sitti… https://t.co/vm3KU93Vaf
DGSlaughter @DGSlaughter
Compensation for Flight Delays and Cancelations in Canada https://t.co/DuGiOS1nOp #FlightDelays #Airlines . https://t.co/oxMN1WmgyS
Not currently a fan of @UnitedAirlines_ consistently late or canceled flights the last 3x I've flown in the past 6… https://t.co/kO1GGlW1QJ
Long flight delays this morning at Dallas #DFW due to weather. Please contact your airline for flight status. #sgfhttps://t.co/Cd7w5XimG3
flySGF @flySGF
@cmirza1 @WizzAirUK_W9 We have made a group chat of all those affected and will make sure everyone knows about our… https://t.co/ZBFEjzN6ty
jawadsharqawi3 @jawadsharqawi3
Extremely disappointed in the ridiculously poor performance by the @CBP team this morning at @TorontoPearson. • Co… https://t.co/DY5NZf5Jnx
cstrok @cstrok