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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

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Just because you can travel... does not mean you should! Good thread on #COVID19 #Airplanes and #flightDelays #N95 https://t.co/iyP8CSsnl4
willipowell @willipowell
"#Flightdelays & #cancellations have become so ubiquitous that, according to this Wall Street Journal report, some… https://t.co/1GOX8JnySQ
loyndsview @loyndsview
Is the Airline Cancellation Epidemic Just Getting Started? https://t.co/2ke8OJf5xZ #flightdelays https://t.co/1MeLaXaD6f
skygoflycom @skygoflycom
@AirCanada I might miss my connecting flight to London because of delays at @terminalBLGA Who is paying for the hot… https://t.co/GLeYWcoLyK
GladysSandoval @GladysSandoval
Just landed in Toronto. Told they will offload 50 passengers at a time. Already been sitting her 20 mins. Do better… https://t.co/TuoraQCSQe
Jane_Hailes @Jane_Hailes
It is ashame #airtraffic controller trainees only make $32k.You must be 30 yrs or under, & will wait months before… https://t.co/eKn3pYMPMy
Socallinds @Socallinds
RT @angrywebmaster: Pete Buttplug whines about flight being canceled, threatens airlines #Airtravel #Airlines #FlightDelays #EpicBidenFail
nedb @nedb
Pete Buttplug whines about flight being canceled, threatens airlines #Airtravel #Airlines #FlightDelayshttps://t.co/WIf0jpzZYc
angrywebmaster @angrywebmaster
Traveling with kids for summer break on a do-over trip from 2020. #flightdelays #deniedboarding #aircanada #united #staralliancefail
Jaymee41579360 @Jaymee41579360
RT @douglaskarr: Total #flightdelays today: 13,203 (international: 1,459). Total flight cancellations today: 2,177 (international: 525).…
Travis_CL @Travis_CL
Total #flightdelays today: 13,203 (international: 1,459). Total flight cancellations today: 2,177 (international… https://t.co/S0Y5KDjLuU
douglaskarr @douglaskarr
RT @kads15: #MorningJoe complains about #flightdelays etc and mins later mocks mask wearing in his control room. Maybe if airlines and airp…
ThatLibBitch @ThatLibBitch
#MorningJoe complains about #flightdelays etc and mins later mocks mask wearing in his control room. Maybe if airli… https://t.co/ydqYVkPQve
kads15 @kads15
Still here waiting in line for a cancelled flight & now they are filtering check ins before people who have been wa… https://t.co/jsSSTpZHIx
Airlines canceled over 700 flights in the US on Monday due to bad weather and staff shortage in a high travel deman… https://t.co/DHNBBcTknq
Did you know you can go straight from High School to Flight School? Or, you can join the USA #Navy or #AirForce to… https://t.co/LNIGQu1H44
wisdom4why @wisdom4why
Another #night on the #airport floor in #Cyprus courtesy of @TUIUK and still have little to no idea of when we’ll b… https://t.co/sff0M1tk9Z
Hmmm…probably where you experience a simulation of your flight leaving on time. #flightdelays #flightcancellations https://t.co/q2HcdyRoiH
RT @thetraveltogra1: From parking at the Meet & Greet to getting checked in and through security and ordering a bacon roll and coffee has t…
BellaM35A2 @BellaM35A2
RT @thetraveltogra1: From parking at the Meet & Greet to getting checked in and through security and ordering a bacon roll and coffee has t…
FODSA1 @FODSA1
@tapairportugal Apologies costs an airlines $0 but sure are appreciated by the customers. @TAP sucks.… https://t.co/82sAPvxMBr
By next Monday, there will be 27.9 Million people traveling to see family and friends. How can you prepare for your… https://t.co/xuVTlUYp7O
Sitting at O’Hare. Flight is delayed. Good news is there is the retreat team has a backup plan if I am late for the… https://t.co/8bsvDsw80v
sdmichalove @sdmichalove
RT @oldlondonnow: Did @British_Airways cancel your flight? Did @British_Airways pay you compensation? If not, why? How long did @British
oldlondonnow @oldlondonnow
RT @oldlondonnow: Did @British_Airways cancel your flight? Did @British_Airways pay you compensation? If not, why? How long did @British
Did @British_Airways cancel your flight? Did @British_Airways pay you compensation? If not, why? How long did… https://t.co/DmNTcWgb6z
oldlondonnow @oldlondonnow
RT @thetraveltogra1: From parking at the Meet & Greet to getting checked in and through security and ordering a bacon roll and coffee has t…
DSA_Airport @DSA_Airport
It’s 3am, but we are finally #ISTE22 bound! 🙏 for connecting flights! #flightdelays #takeustoiste https://t.co/ZxlM2fhalR
MrsJLowery @MrsJLowery
From parking at the Meet & Greet to getting checked in and through security and ordering a bacon roll and coffee ha… https://t.co/FyBIm4iiRq
Aaand just delayed another hour, but we have a pilot now! #flightdelays
JABrawner @JABrawner