Consumer Reports’ airline reviews will give you honest advice on which domestic airline to use. As well as providing a buying guide which highlights the features that are most important to consider, they have unbiased ratings and airline reviews to help you choose the best airline for your needs.
Altroconsumo has an online resource where they take you through writing a letter of complaint, select the right contacts at the airline and add their name to your complaint before sending it on your behalf.
The airlines you can contact through this system are: Air Berlin, Air France, Alitalia, Blu Panorama, British Airways, Lufthansa, Meridiana, Ryanair, Tap Portugal, Transavia, Turkish Airlines and Vueling.
Danish Consumer Council, have advice about your rights as a passengers at every stage of your journey.
DECO PROTESTE have information about what rights consumers can expect when travelling by air. You can also complain to an airline directly through their website. They will take you through the process step-by-step.
Advice on delays, cancellations and lost luggage
Compensation for lost luggage
Compensation for flight delay