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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

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RT @SaneeyaQ: Outbound flight delayed by 4 hours. Fun times will be waking up tomorrow at 6am for work meeting after getting to hotel at 3a…
Flight_Refunds @Flight_Refunds
Outbound flight delayed by 4 hours. Fun times will be waking up tomorrow at 6am for work meeting after getting to h… https://t.co/umhyt0Ul6r
SaneeyaQ @SaneeyaQ
RT @GlobalTravelMgt: [Travel alert]: Weather conditions are now causing moderate or high #flightdelays at #Frankfurt #Gatwick and Stockholm…
Kelly1uk @Kelly1uk
RT @GlobalTravelMgt: [Travel alert]: Weather conditions have caused #flightdelays and disruptions in #NYC - please contact your GTM Accoun…
Kelly1uk @Kelly1uk
RT @GlobalTravelMgt: [Travel alert]: Weather conditions are now causing moderate or high #flightdelays at #Frankfurt #Gatwick and Stockholm…
nattypawley @nattypawley
[Travel alert]: Weather conditions are now causing moderate or high #flightdelays at #Frankfurt #Gatwick and Stockh… https://t.co/q1leNPYiQV
GlobalTravelMgt @GlobalTravelMgt
RT @GlobalTravelMgt: [Travel alert]: Weather conditions have caused #flightdelays and disruptions in #NYC - please contact your GTM Accoun…
nattypawley @nattypawley
[Travel alert]: Weather conditions have caused #flightdelays and disruptions in #NYC - please contact your GTM Acc… https://t.co/4pec4hRAV6
GlobalTravelMgt @GlobalTravelMgt
High winds @Schiphol are causing delays this morning, we are monitoring the situation... #FlightDelayshttps://t.co/cHfCF7ZL4Y
TBCorporate @TBCorporate
RT @abc7kimi: Can't believe this all happened yesterday! Seems like it's been several days since I worked. Here's a look at my crazy work…
Tycobb54 @Tycobb54
For #flightdelays of more than three hours, cancellations without prior notice of at least 14 days, and denied boar… https://t.co/uWOSQQOVGv
RT @abc7kimi: Can't believe this all happened yesterday! Seems like it's been several days since I worked. Here's a look at my crazy work…
SKYCOP UPDATE: #AirFrance STRIKE - (hopefully the last one!) on 23th-24th of April. Keep checking your #flight stat… https://t.co/qNLTUB7mBq
skycopcom @skycopcom
Can't believe this all happened yesterday! Seems like it's been several days since I worked. Here's a look at my… https://t.co/9aXsagnvKE
abc7kimi @abc7kimi
There’s normally only one 1:00 on my clock...not today. #FlightDelays
Southwest cancels 40 flights to inspect planes after engine blast #FlightDelays #Southwest #Airlines https://t.co/PRV7YMdBgx
1shawnster @1shawnster
#FlightDelays in April have doubled because of heavy #snow https://t.co/NvkfAWEeVl #localnews
NewsToter @NewsToter
Not sure what I am more impressed with just short of 2am....the energy off the plane this kid has or the way in whi… https://t.co/1FtO8wuOyE
RT @AirservicesNews: Foggy conditions @Melair will continue to cause some congestion through till midday. Passengers should check with thei…
RT @AirservicesNews: Foggy conditions @Melair will continue to cause some congestion through till midday. Passengers should check with thei…
RT @AirservicesNews: Foggy conditions @Melair will continue to cause some congestion through till midday. Passengers should check with thei…
kiis1011 @kiis1011
RT @AirservicesNews: Foggy conditions @Melair will continue to cause some congestion through till midday. Passengers should check with thei…
Melair @Melair
Foggy conditions @Melair will continue to cause some congestion through till midday. Passengers should check with t… https://t.co/vNEKFZVD72
Stuck in an airport, freezing.... in Florida!!! #flightdelays#letmeoutside 🌴🌞 #putmebackontheboat#goinghome 🇨🇦
slksmom @slksmom
RT @raghavamaninder: @Ryanair @RyanairFlights The worst customer service I’ve ever seen. Due to delay of Ryanair. I had to spend 1850€ to b…