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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

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RT @strikeinformer: 412 flights delayed at Mumbai airport on day 9 of landing upgradation work https://t.co/bhRsT72B1X #FlightDelays #Indi
pat1954may @pat1954may
@NorwegianUKI Those are my rights apparently. Does your response policy take this into account @NorwegianUKI ?… https://t.co/dqeGz1Mrlq
Linda18311735 @Linda18311735
412 flights delayed at Mumbai airport on day 9 of landing upgradation work https://t.co/bhRsT72B1X #FlightDelayshttps://t.co/ODdVrICmfn
strikeinformer @strikeinformer
It's going to be a looonnnngg night!!! #easyjet #flightdelays
sootybutty @sootybutty
Hooray for #flightdelays making you #connectingflights no longer work. Currently in Customer Service at the Minnea… https://t.co/DtTJtHxdUt
Over a month and a half since my first Tweet! 3 months since our delayed flights! I still can't see any urgency in… https://t.co/nTUd42HTS9
MrCole83 @MrCole83
After 4 delays in 20 mins will @Delta just scrap the Stoon flight?? Wagers anyone? Weather Network says rain stops… https://t.co/WA0g2ahOD1
jdubb_TTI @jdubb_TTI
RT @sehlhorst: Hanging out at ORD #flightDelays building content for #agile #product training tomorrow focusing on prioritization methods a…
orangehotkey @orangehotkey
RT @meliss_thomas: .@easyJet Flight delayed 2 hours sitting on runway going out Luton to Malaga and now returning we have another delay wit…
RT @meliss_thomas: .@easyJet Flight delayed 2 hours sitting on runway going out Luton to Malaga and now returning we have another delay wit…
.@easyJet Flight delayed 2 hours sitting on runway going out Luton to Malaga and now returning we have another dela… https://t.co/eJVtzQVIw1
Not sure how @ATLairport does it but @fly2ohare needs to take notes on how to run a major airport. #neverfails #flightdelays
chaddwill @chaddwill
12 hours later and still no. 62 in the queue! #easyjoke #flightdelays https://t.co/HyVrjSVBpB
EmmaSelinger @EmmaSelinger
#flightdelays @united both legs of this trip could really use a drink ticket right now https://t.co/gfQKfIpwUt
kp_ffx @kp_ffx
Glad I’m arriving and not departing from DCA. The customer service line is insane, in addition to packed gates and… https://t.co/nQlAjS1PaM
erincarly @erincarly
RT @Linda18311735: @Fly_Norwegian I submitted a complaint (Incident: 180508-004992) *3 weeks* ago about a 4 hour fight delay. Can someone p…
@Fly_Norwegian I submitted a complaint (Incident: 180508-004992) *3 weeks* ago about a 4 hour fight delay. Can some… https://t.co/DTw2QrYJSK
What is the point of France? What do we truly loose other than French fries if they abolish the country. And if u h… https://t.co/BgyXWLhMgP
ybrij @ybrij
RT @samuelrsargeant: @Fly_Norwegian Still nothing back about this! This is insane. I made my claim on the 27th and I've still not even rece…
@Fox26Mike Well...at least we’re back in Houston...sitting on the tarmac at Hobby. #FlightDelays https://t.co/jCnAixltRA
RobMax17 @RobMax17
Hanging out at ORD #flightDelays building content for #agile #product training tomorrow focusing on prioritization… https://t.co/P70OBR6QAo
sehlhorst @sehlhorst
#flightdelays #smh I used to love travel, but now the getting there is just an ordeal.
HoodKL @HoodKL
RT @TraveleadsUK: If you plan to #Travel tomorrow check your flight status and expect #flightdelays out of the UK: https://t.co/7v3b1MFStM…
sukeshetty @sukeshetty
If you plan to #Travel tomorrow check your flight status and expect #flightdelays out of the UK:… https://t.co/J0VtVRGlRB
TraveleadsUK @TraveleadsUK
#London #Luton #airport tops list of worst in the #UK for flight delays #flightdelays, #flights #passengershttps://t.co/FNkPigRvlf
Which airport has the worst punctuality for flights? https://t.co/3HtxQ8Tus5 #airports #flightdelays