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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

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robert9ferreres @robert9ferreres
We all understand that #cancellations and #flightdelays happen, but there is NO excuse to leave your customers in the dark for hours.
teeniem12 @teeniem12
Claiming compensation for your delayed, canceled or overbooked flights? Here is the free letter template that you c… https://t.co/cGhNSOqFZm
RT @skycopcom: Building towers from concrete aren‘t easy, but imagine doing it with humans! If you maybe miss the new record tower because…
If you need help with a legal matter, from employment law to personal injury claims and everything in-between, cont… https://t.co/JqMq6NAG94
NayyarsSols @NayyarsSols
Building towers from concrete aren‘t easy, but imagine doing it with humans! If you maybe miss the new record tower… https://t.co/UHkL4Ei5xx
skycopcom @skycopcom
Flight delay so take off your shoes and chill. #traveleurope #frankfurt #flightdelays #dontworry #chillhttps://t.co/rl1hpP1KyV
Rugbyclubman @Rugbyclubman
RT @BeeMyMinder: Have you ever been offered compensation for a delayed flight then had to wait months for the goods to arrive? You are not…
Have you ever been offered compensation for a delayed flight then had to wait months for the goods to arrive? You a… https://t.co/4dfbguXaYS
BeeMyMinder @BeeMyMinder
RT @mylifeMashUp: This should be mandatory for all airports in the Caribbean #flightdelays #Airport #passportcontrol https://t.co/4gjzqhve8E
tpmedia @tpmedia
[Travel alert]: #flightdelays are expected today in eastern Spain as a result of military exercises and cloud condi… https://t.co/5qKdh0Z0Jl
RT @AirlineDispute: Do you have a dispute with an airline about damaged, delayed or lost luggage? We can help>>https://t.co/m0SglYGfmm #fli
This should be mandatory for all airports in the Caribbean #flightdelays #Airport #passportcontrol https://t.co/4gjzqhve8E
Do you have a dispute with an airline about damaged, delayed or lost luggage? We can help>>https://t.co/m0SglYGfmm… https://t.co/ZsW9JKvulC
RT @skycopcom: #Autumn is a very important season for every beer lover in the world – after all, it's #Oktoberfest time! And if someone fil…
luiscalde13 @luiscalde13
Omg @AirCanada you have just informed me I’ve missed my flight... from your plane! 😱 #wtf #flightdelays #aircanadahttps://t.co/3jJKV49Wq3
RT @lossanlow: Delayed flight of over 6 hours and won't even respond to official complaint from CAA. Terrible service #albastar #flightdel
Sitting on this flight heading to LaGuardia but flight was diverted to Richmond. We have been sitting on the tarmac… https://t.co/0oqn2Ol3nj
#flightdelays #flyingisforthebirds @ Paris Aéroport - Charles de Gaulle (CDG) https://t.co/39IOeZHsYf
LisaVWalton @LisaVWalton
#Autumn is a very important season for every beer lover in the world – after all, it's #Oktoberfest time! And if so… https://t.co/YVbmBvhkiK
skycopcom @skycopcom
With the latest scandal that was @British_Airways , it's always good practice to know what your options are for fli… https://t.co/xGMR5Hrkmk
UpYourVlog @UpYourVlog
American Airlines dropping the ball on customer service once again at PHL... @AmeriAirSux #flightdelays
habanero_joe @habanero_joe
Play these #solitaire games during #FlightDelays and get hooked! Royals go around Edge, On Top & get removed!… https://t.co/lYBHAf95CX
AtomicImag @AtomicImag