Amanda Long, Consumers International Director General, said:
“Mobile phones are an everyday part of the lives of billions of people. From social interaction, and digital identity; to banking and e-commerce: they have become essential to the way we live, spend, connect and express ourselves.
“But consumers the world over complain about the service they receive from telecom providers. From West Africa, to Asia Pacific; Europe, to South America - our member groups are telling us that connection reliability, unfair contracts, unclear billing, poor customer services and concerns over data privacy are regular issues for consumers. It’s time the international telecom providers answer the call for action.”