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Building a Digital World Consumers can trust

Our theme for World Consumer Rights Day 2017 was Building a Digital World Consumers can Trust. More than 45% of the world’s population is online now, compared with just 1% in 1995. The rapid growth of the internet, mobile phones and other digital technologies has created opportunities and challenges for millions of consumers around the world. 

The G20 Summit

We want to help build a digital world that consumers can trust and this was the focus of our campaigning activity for World Consumer Rights Day on 15 March 2017.

We partnered with the German Federal Ministry of Justice and Consumer Protection (BMJV) and our German member, the Federation of German Consumer Organisations (VZBV) to co-host a G20 consumer summit on 15 March, in Berlin, Germany.

The summit, part of the official G20 agenda for the German Presidency, discussed a range of topics including fair contract terms, secure payments, clear, accessible information, data security and data protection. Together we looked at how we can strengthen consumer protection and increase access to the digital economy in order for everyone to benefit from digital technology.

The summit also included a presentation of new international research on the most important areas for consumer digital rights and concerns, including the results of a consumer survey conducted in six G20 countries. This event formed a key part of the activity for our World Consumer Rights Day #BetterDigitalWorld social media campaign.

Activities around the world

On World Consumer Rights Day, 134 of our members in 92 countries came together across the globe to mark the day and tackled in the issue of how to building a digital world that consumers can trust. From taking part in debates and discussions, conducting workshops with school children and speaking on radio and television shows, our members are raising awareness of the need for a digital world consumers can trust. Through the social media campaign our message reached 9.2 million people, with #BetterDigitalWorld campaign.

Our live blog was streamed in real time throughout World Consumer Rights Day to keep everyone up to date with events and initiatives taking place.


Round up: G20 Consumer Summit 2018 in Argentina

On 15 and 16 May 2018, Consumers International and the Argentinian Directorate for Consumer Protection co-hosted the second G20 Consumer Summit in Buenos Aires, Argentina.



Not your Puppets: An update on the Euroconsumers class action against Facebook

Earlier this year, Euroconsumers launched a class action against Facebook, calling on the company to respect the privacy of its users and provide compensation when their data is being misused. We spoke with Marco Pierani, Director of Public Affairs & Media Relations at Euroconsumers, to get an update on the context behind the campaign, the response so far, and what consumer organisations around the world can do to support the campaign.