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G20 Consumer Summit 2017

Since 2016, Consumers International has partnered with the German Federal Ministry of Justice and Consumer Protection (BMJV) and our German member, the Federation of German Consumer Organisations (vzbv), to tackle the vital and current issue of building a digital world consumers can trust.

g20 digital ministers statement

After the G20 Summit the G20 digital ministers released a statement on 7 April. The statement notes the recommendations presented at the G20 Consumer Summit on 15 March, emphasises the importance of building a digital world consumes can trust and invites Consumers International to join further discussions on how to protect consumers in the digital economy under the next G20 presidency.

In their statement digital ministers from the G20 plus Norway, the Netherlands, Spain, Singapore and Vietnam said: “Trust and security are fundamental to the functioning of the digital economy; without them, uptake of digital technologies may be limited, undermining an important source of potential growth and social progress.”

The event

On 15 March 2017 (World Consumer Rights Day), we co-hosted a G20 consumer summit, in Berlin, Germany. The summit was part of the official G20 agenda for the German Presidency, and discussed a range of topics including:

  • fair contract terms
  • secure payments
  • clear, accessible information
  • data security and data protection.

At the summit new international research on the most important areas for consumer digital rights and concerns was presented, including the results of a consumer survey conducted in six G20 countries.

This event was a key part of the activity for our World Consumer Rights Day 2017 campaign as well as being a stepping stone for our work on digital.

Related materials


These recommendations were created for the G20 Digital Consumer Summit. They are recommendations from the consumer movement to the G20 member states on how to build a digital world consumers can trust.

Available in:English Spanish French German Arabic

Building a digital world consumers can trust

Consumers International background report looking at the key issues that affect consumers in a digital age. The report highlights ten areas for building consumer trust in a digital world.

Available in: English Spanish French Arabic

G20 Digital Minsiters Statement

After the G20 Summit the G20 digital ministers released a statement on 7 April. The statement notes the recommendations presented at the G20 Consumer Summit on 15 March.


Round up: G20 Consumer Summit 2018 in Argentina

On 15 and 16 May 2018, Consumers International and the Argentinian Directorate for Consumer Protection co-hosted the second G20 Consumer Summit in Buenos Aires, Argentina.



Game changer? World Health Organization recognises the global impact of addictive technology

News that the World Health Organization (WHO) has added 'gaming disorder' to its list of known diseases hit the headlines last month. Health expert Anna Glayzer asks what it means for consumers, and how companies might react.