Securing consumer trust in the internet of things
With estimates that 20 billion devices are connected to the internet – a figure that’s set to double by 2022 – connected devices now outnumber people by nearly three to one. The Internet of Things has the potential to bring huge benefits to people around the world including: convenience, fixing products remotely and putting more responsive products on the market.
However, alongside the benefits, there are serious risks. Privacy and security, erosion of ownership and product lock-in are just some of the many areas of concern for consumers.
Together with ANEC, BEUC and ICRT, we have published a set of principles and recommendations that propose to make consumer rights, privacy, safety and security key features of the Internet of Things. Click below to download our principles in English.
To accompany the principles, our report ‘Testing Our Trust: Consumers and the Internet of Things 2017 Review’, looks at whether trends in IoT are playing out as predicted, how consumers are experiencing this new technology, and how policy makers, industry and advocates are responding to some of the challenges.