Our major new report ‘Connecting Voices: a role for consumer rights in developing digital society’ was commissioned by the Ford Foundation to explore how consumer digital issues are presenting themselves in selected Latin American, African and Asian countries and where there are opportunities to focus resources to more effectively achieve positive change.
Based on a survey of our members, interviews with consumer activists, digital rights organisations and intergovernmental organisations, the research revealed:
Major challenges: the main digital consumer challenges for all countries in the study are access, affordability, inclusion, establishing appropriate legal frameworks and a free and open internet.
Context: factors that can slow down or distort civil society’s attempts to improve digital development and digital rights include; low literacy levels, government manipulation of existing legislation, corruption and culturally specific understandings of terms such as ‘rights’.
Connecting voices: digital rights organisations and consumer organisations often work in parallel on similar topics such as privacy, security and access. Articulating how consumer rights can effectively promote economic and digital rights and sharing resources and different approaches to advocacy and campaigns strategies will enable effective collaboration.
See the big picture: civil society, international organisations and funders need to understand the nature of these challenges and the context in which they sit in order to effectively address digital development and digital rights and decide on support or funding strategies.
Click below to download the report in English.