Annual Report 2024: A Year of Uniting Consumer Voices and Driving Global Change
Today, we release our 2024 Annual Report, marking a year of strong global impact achieved alongside our Members, governments, international organisations, businesses, and civil society. Together, we continued to champion safer, fairer, and more sustainable marketplaces. From influencing high-level policy to empowering local action, the achievements captured in this report show what’s possible when we work together to place consumer voices at the heart of change.
From our Director General
Helena Leurent
"Throughout 2024, consumers grappled with shocks, widening digital divides, and uncertain financial futures. The role of consumer voice in driving fairness, safety, and sustainability in the marketplace became more important than ever. And the stories set out in this report tell of how consumer advocacy groups are actively shaping the marketplace in innovative ways and with new partners."
From our president
Marimuthu Nadason
"This year, Consumers International has championed the consumer voice. We united members across 60 countries, led global dialogues, and supported those on the front lines of consumer advocacy.
We brought our Members directly into conversations advocating for transparent, fair, and inclusive markets — from the first-ever OECD Consumer Policy Ministerial to supporting representation on international standard-setting bodies such as ISO and Codex. We provided funding to consumer advocates in low- and middle-income countries and saw firsthand how initiatives focused on consumer issues of digital finance and fair food prices were able to reach millions and actively involve consumers in shaping the very systems they rely on."