Yayasan Lembaga Konsumen Indonesia (YLKI)

Established in 1973, YLKI is the first and the largest consumer organisation in Indonesia. YKLI’s main activities are: handling of consumer complaints, research, education, publication and providing data and information. Consumer issues handled by YLKI vary from public utilities (electricity, water, telecommunication), to rights to basic needs such as housing, banking, health, food safety and education. Nowadays, issues relating to liberalisation have become increasingly important with an impact on almost all public sectors and on consumers’ access. Amongst the campaign tools used by YLKI are advocacy, solidarity, networking and dissemination of independent and balanced information.