Online scams use digital channels and increasingly sophisticated tools—like AI-driven deepfakes and synthetic IDs—to deceive people into sending money to criminals, making fraud faster, more convincing, and harder to spot.
Protecting consumers in this fast-changing landscape requires harmonised global efforts, underpinned by strong national action. To support governments, consumer organisations and industry in building strategies, infrastructure, and partnerships needed for effective cross-border solutions, Consumers International has developed two new tools to guide their response: a Global Action Agenda to Protect Consumers from Online Scams and the Consumers International Scams Barometer.
Both products have been developed with our Consumer Coalition to Stop Scams – a community of 40 consumer organisations, business and consumer protection authorities – and can be used by governments, industry, and consumer advocates to design, benchmark and inform their efforts to protect consumers from online scams.
As we pass the 2025 midpoint, we reflect and celebrate our achievements in a year defined by rising living costs, new tariffs, and growing concerns over safety, privacy, and sustainability. These global shifts underscore why our mission matters more than ever.
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Discover how to build consumer resilience in digital finance by focusing on outcomes, protection, and trust for a safer future. Read the report.
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A forward-thinking approach to designing digital financial services and infrastructure helps anticipate risk and build resilience into tomorrow’s global systems.
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