Safe Products, Confident Consumers Dialogues
On Monday 16 March 2026, Consumers International celebrated World Consumer Rights Day with a full day of online global dialogues where the consumer voice took centre stage. Bringing together consumer advocates, businesses, governments and multilateral organisations, sessions explored how stronger product safety systems can protect people, build trust and strengthen markets worldwide.
Where are consumers most at risk today? What does effective safety leadership look like? And how can proven solutions be scaled globally?
Across three sessions, we focused on identifying priorities and advancing solutions to ensure everyone can rely on safe products and confident consumer choices. Leaders around the world shared inspiring case stories of change, fresh consumer insights and commitments for impact.
See below to watch session recordings.
The lived Consumer Experience in Product Safety [Session 1]
Monday 16 March
Consumer organisations are often the first to identify unsafe products and systemic failures in protection. In this session, Consumers International Members from across regions will share frontline insights on where product safety systems are failing consumers, which risks and products are causing recurring harm, and how consumer-led action — from testing and research to advocacy and collaboration — is driving impact.
Grounded in lived consumer experience, the discussion surfaced shared priorities and set the direction for collective advocacy beyond World Consumer Rights Day and through 2026.
Special Address
Rémi Lang
Officer in charge of the Competition and Consumer Policies Branch
UN Trade and Development
Learn MoreSpeakers
From Gaps to Guarantees: Building Safer Products for Consumers
Monday 16 March
With leaders across governments, business, consumer organisations, and international institutions we examined how effective safety systems for manufactured products are defined, built, and enforced - and just why significant regulatory gaps persist across many markets.
How can international product safety principles and recommendations be translated into practical national action? What are the pathways from weak or fragmented frameworks towards meaningful consumer guarantees?
We also looked to the role of business practice, accountability, and prevention across the product lifecycle, and why cross-sector collaboration - with consumer organisations - can unlock product safety, rebuild consumer trust, and shape coordinated action beyond World Consumer Rights Day and through 2026.
Speakers
Yasushi Masaki
Deputy Secretary-General
Organisation for Economic Co-operation and Development
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The lived Consumer Experience in Product Safety [Session 2]
Monday 16 March 2026
Consumer organisations are often the first to identify unsafe products and systemic failures in protection. In this session, Consumers International Members from across regions will share frontline insights on where product safety systems are failing consumers, which risks and products are causing recurring harm, and how consumer-led action — from testing and research to advocacy and collaboration — is driving impact.
Grounded in lived consumer experience, the discussion surfaced shared priorities and set the direction for collective advocacy beyond World Consumer Rights Day and through 2026.
Speakers
