Digital Finance Advisory Council

Delicia Hand

As Senior Director, Digital Marketplace at Consumer Reports, Delicia Reynolds Hand leads the organization’s Digital Marketplace strategy and works to advance consumer-first standards and practices in digital offerings and pro-consumer regulation. Delicia oversees the development of reliable and iterative testing frameworks and standards and policies for the digital marketplace to shape the code for social good innovation. This effort builds on her work launching a digital finance testing and ratings program. 

Before joining CR, Delicia served for ten years at the Consumer Financial Protection Bureau (CFPB) as the Deputy Associate Director and Acting Associate Director for the Consumer Education & External Affairs Division. She helped to lead and shape the agency’s efforts to  include diverse perspectives in its policymaking, elevate its financial inclusion agenda, and ensure that the voice and experience of consumers were more integrated in the Bureau’s policy making.

Prior to the CFPB, Delicia served as the Legislative Director at the National Association of Consumer Advocates and General Counsel at the Center for Community Change and Center for Community Change Campaign. She was also Senior Counsel/Legislative Director in the office of U.S. Rep. John Sarbanes of Maryland, where she drafted and led the work to pass the Public Service Student Loan Forgiveness Act.

Delicia began her career as a Skadden Fellowship attorney in the Metropolitan DC area, with a community and economic development practice that provided low income and immigrant owned communities with business and corporate transactions legal support. She holds a Masters in politics from Cambridge University, U.K., and a JD from American University’s Washington College of Law.