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The Digital Index is a collection of global digital policies and initiatives that aim to protect and empower consumers. In a fast-moving world where digital technologies are constantly evolving and breaking down barriers, it is really important to share knowledge and insights on how best to deliver policy and practice for a digital world consumers can trust.

The Index, which has been funded by German Federal Ministry of Justice and Consumer Protection (BMJV), is a resource for policy-makers, businesses and civil society to inspire them to create policy and practice that will ensure everyone benefits from the opportunities brought by digital innovation.

Read on to find out more about the Digital Index and to sign up to email updates. Click below to begin exploring the Index. 



Search by Country, Region or Policy Area

You can search for policies in the Digital Index by country, region, policy area or keyword, helping you to find the examples most relevant to you. Our search function also allows you to compare policies across topic area or country, simply select multiple options and view the results.  

Each policy comes with a short description and is tagged with a number of keywords to help you find other related content.

Contribute policies and examples

If you have a policy or initiative you think should be added to the Index, you can use our web form to provide the relevant information.

Your suggestions will help us ensure the Digital Index continues to grow, expand and improve as a useful tool for promoting consumer protection and empowerment across the globe.

Find out first

Keep up to date! Subscribe to the Digital Index email list to receive updates on new content, tips on how to make the most of the platform and news about Consumers International’s work on digital. 



Consumers International announces the theme for World Consumer Rights Day 2019

Consumers International has announced that the theme for World Consumer Rights Day 2019 will be ‘Trusted Smart Products’.



‘Don’t tax my megabytes!’: why taxing access to digital services is bad for consumers

A number of African governments have spotted the potential for raising money by taxing the increasing numbers of digital consumers in the region. Uganda, Kenya, Tanzania and Zambia have all added additional taxes to use social media sites like Facebook, WhatsApp and Twitter, as well as services such as mobile money and internet phone calls.


Our Latest Publication

Social Media Scams: Understanding the Consumer Experience to Create a Safer Digital World

Social Media Scams: Understanding the Consumer Experience to Create a Safer Digital World

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