THE 'UPDATE!' CAMPAIGN
In July 2015, our Dutch member, Consumentenbond, launched its ‘Update!’ campaign to convince manufacturers of Android smartphones to make software updates available for at least two years after purchase.
They focused the campaign on Samsung. As the undisputed market leader for Android smartphones in the Netherlands, Samsung was clearly putting Dutch consumers at risk.
Taking court action
Consumentenbond first summoned Samsung to court in February 2016, challenging its defective software update policy for Android smartphones. Unfortunately, the court was unable to issue a ruling, deeming the issue too complex. Undeterred, Consumentenbond summoned Samsung back to court later that year, with a much more extensive case for them to answer. Consumentenbond demanded that Samsung keep its smartphones secure by providing Android updates in good time, claiming that by failing to do this so far, Samsung had created an unsafe situation for consumers.