Consumers International
Global Congress 2023

Global Congress 2023 to unite leaders in Kenya and build a resilient future for consumers

Every four years Consumers International’s Global Congress brings together the consumer movement and leading cross-sector influencers to tackle pressing issues impacting consumers worldwide. We are delighted to announce our 2023 Global Congress will be held in Nairobi, Kenya from 06 – 08 December.

We will build on our previous editions of the event and our leading role in creating a powerful coalition across government, international agencies, business and civil society. Together for change, the Congress will be impact-oriented, focussed on developing practical solutions among marketplace actors and ensuring that consumers are brought into action and dialogue.

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New initiatives announced at Global Congress 

Building the Consumer Voice into Digital Finance  

Digital financial services are helping people around the world open a bank account, build resilience and seize financial opportunities. But new tech like AI and blockchain is making the financial ecosystem more complicated, and consumer protection isn't always keeping up. Announced at our Global Congress, Building the Consumer Voice for Digital Finance, is a dedicated global initiative to explore models of digital finance which improve protection for vulnerable consumers.  

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Interoperability for all: Cross-border consumer redress and trust 

The internet is global by its very nature. When we use it, our data travels across borders and through a thicket of domestic laws and regulations. With growing calls to update interoperability between data regimes, our new initiative will find out what this would mean for consumers.  

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