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About Us

We believe in a world where everyone has access to safe and sustainable goods and services. We bring together over 200 member organisations in more than 100 countries to empower and champion the rights of consumers everywhere.

We are their voice in international policy-making forums and the global marketplace to ensure they are treated safely, fairly and honestly. We are resolutely independent, unconstrained by businesses or political parties.

We work in partnership and exercise our influence with integrity, tenacity and passion to deliver tangible results.

Consumers International. Coming together for change.

What are we trying to achieve?

We are all consumers, everyday, everywhere. And when things go wrong we pay the price. Sometimes that price is something small, sometimes the price can be our health, our rights, our lives. In recent decades consumer protection has improved in many countries. Yet our mission is more urgent than ever. Many consumers still lack basic protections and as the world has globalised and digitalised, changes to the global marketplace are outpacing consumer protection. Too often consumers are left at a disadvantage with the companies and governments they encounter, leaving them exposed to unsafe, unfair or unethical practice.

We want to change this and ensure that the voice of consumers is as powerful as the governments and corporations they interact with. Achieving this will ensure everyone can realise the benefits of our increasingly globalised and digital world. In a time where companies often have huge global reach we need to think big and act together.

What we believe in

 

  • Making an impact
  • Operating with the greatest possible integrity
  • Independence from business and politics
  • Respecting and empowering our members
  • Being diverse and inclusive
  • Collaboration and knowledge sharing
  • Transparency and accountability¬†

What we're like

 

  • Energetic
  • Authoritative
  • Focused
  • Astute
  • Tenacious
  • Approachable
  • Relevant
  • Passionate