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Too often consumers are at a disadvantage with the companies they interact. This can be unfair terms and conditions tying people into unfair contracts, or companies refusing to take responsibility for the safety of their products. Consumer justice ties into many areas of the work Consumers International does. 


Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

New international survey of airline passengers reveals that 1 in 4 flights are delayed, 1 in ten people have their luggage lost, damaged or delayed and less than half of passengers receive assistance or compensation.



Consumers Sold Out? The trouble with ticket resale

Tilly South, Policy and Campaigns Advisor at CHOICE, provides a campaign update and explains why CHOICE are calling for urgent reforms to make the global ticket resale industry fairer for consumers.