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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News

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1st tier ground stop issued for @TorontoPearson (CYYZ) due to weather/winds..next update 2030z: https://t.co/Iilu1SeKwx #flightdelays
GoDirectFlight @GoDirectFlight
1st tier Ground stop for @LGAairport due to winds, next update 1915z: https://t.co/Iilu1SeKwx #flightdelays
GoDirectFlight @GoDirectFlight
RT @FlightClaimEU: Hi Laura, you can submit your complaint/claim easy via https://t.co/aNi8HIrqLW. #flightdelays #missedconnections ^Adam h…
CeesWerff @CeesWerff
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CeesWerff @CeesWerff
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CeesWerff @CeesWerff
RT @FlightClaimEU: Hi all you travellers, you can submit your complaint/claim easy via https://t.co/aNi8HI9PUo. #flightdelays #EC261 #misse
FlightClaimEU @FlightClaimEU
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FlightClaimEU @FlightClaimEU
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FlightClaimEU @FlightClaimEU
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FlightClaimEU @FlightClaimEU
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FlightClaimEU @FlightClaimEU
Hi all you travellers, you can submit your complaint/claim easy via https://t.co/aNi8HI9PUo. #flightdelays #EC261https://t.co/EbvgiJrtal
RT @FlightClaimEU: Hi, you can submit your complaint/claim easy via https://t.co/aNi8HI9PUo. #flightdelays #missedconnections ^Adam
CeesWerff @CeesWerff
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CeesWerff @CeesWerff
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RT @FlightClaimEU: Hi Eduardo, you can submit your complaint/claim easy via https://t.co/aNi8HI9PUo. #flightdelays #missedconnections ^Adam…
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CeesWerff @CeesWerff
RT @FlightClaimEU: Hi Angelina, you can submit your complaint/claim easy via https://t.co/aNi8HI9PUo. #flightdelays #missedconnections ^Ada…
CeesWerff @CeesWerff
Hi Carola, you can submit your complaint/claim easy via https://t.co/aNi8HI9PUo. They are still obliged to pay your… https://t.co/a0leMLL023
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Essential #Information to know about #FlightDelays and #Cancellations everyone must know. https://t.co/US7N591kGX
Who else has anxiety now? 🙋 #flightdelays #flyinghome https://t.co/a03SYZoj5C