Digital technology has transformed consumer experiences around the world. New types of services have shaken up traditional markets, and consumers can buy products, access and add information, and communicate with people on the other side of the world with just the touch of a button.
However these opportunities and benefits raise some big questions. Is our personal information safe online? Do we know what data is being collected about us and are we happy with how it is being used or shared? How do new services make decisions about us and is it fair? How can we make sure everyone can access an open internet and benefit from convenience, choice and lower prices?
Consumers International strives to create a digital world consumers can trust. We made this our theme for the G20 Consumer Summit in March 2017, and for World Consumer Rights Day 2017.
We are also working on a range of projects that will help build a more trustworthy and safe online world for all consumers. We want to ensure that people’s rights are protected online and that consumers around the globe have access to online services and products they can trust.
Below are a list of some of the latest materials we have created on the issue of digital consumer rights:
- Proposed recommendations to the G20 member states on how to build a digital world consumers can trust
- The Internet of Things and the challenges to consumer protection
- Short video outlining the issue of digital trust