How We're Run
Our global staff are led by our Director General, who is guided by and accountable to the Consumers International Board of Trustees. Our Trustees are ultimately responsible in law for the charity, its assets and activities.
Consumers International is the world confederation of consumer rights groups. Our Board and Council are made up of senior executives from our member organisations. The Board of Trustees is appointed from our Council. The Council is an advisory body to the Board of Trustees and is elected by voting member organisations at the General Assembly that takes place every four to five years.
Director General
Our Director General, Helena Leurent, and the Senior Management Team are responsible for shaping and delivering our organisational goals. Together with Consumers International’s staff team, they work to realise our ambitious strategy to champion the rights of consumers everywhere.
Acting Director General
Helena Leurent is currently on leave. Stefan Hall is serving as Acting Director General during this period. Stefan has been a Director and member of the Senior Management Team at Consumers International since 2023, leading the organisation's digital programmes, covering both digital consumer rights and fair digital finance.
Leadership Team
Josh Bayly
Director of Sustainability
Josh directs our Clean Energy Futures and Sustainable Consumption portfolios. Consumers have a critical role to play in the transition, including by creating demand for more sustainable products and services. Josh leads our work to advocate for sustainable markets that empower consumers, meet their needs and deliver more equitable outcomes.
Charlotte Broyd
Head of Communications & Membership
Charlotte heads our communications strategy, with a focus on digital communications and reaching multistakeholder audiences. She oversees our membership engagement, assessing, learning and increasing interactions across our network in support of strengthening the movement at a time of global change.
Nandini Harihareswara
Director of Digital Programmes
Nandini directs our digital programmes which includes our Fair Digital Finance Programme, Anti-Scams and Artificial Intelligence engagements. She leads global efforts to build trust in our digital lives, by transforming lived consumer experience into the evidence, safeguards and influence. These ensure digital products, services and policies are safe, fair and trustworthy by design.
Brooke Kingsland
Head of Growth and Development
Brooke Kingsland supports the organisation’s efforts to strengthen its strategic positioning, long-term impact, and financial sustainability. She works across programmes, partnerships and communications to build collaborations, grow support for the organisation’s mission and enhance the influence of the global consumer movement.
Thushani Mediwake
Head of Finance and Organisation Development
Thushani oversees our work in the areas of finance and operations support, including in Human Resources and IT to ensure compliance with regulatory frameworks. She also heads the systems transformation of the organisation and, works closely with colleagues to further our programmes and engagement with the appropriate finance input.
Annual Reports
The Board of Trustees works closely with our Director General to guide decision-making on strategic issues, as well as holding to account the leadership of the organisation. Individual trustees are appointed to the Board from our Council.
The Council is an advisory body to the Board of Trustees which plays the role of appointing Trustees and advising on strategic issues. Member organisations are voted onto the Council by our membership.
Consumer Education and Research Centre (CERC)
India
Anindita Mehta, Chief Executive Officer
