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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

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#Fog at #SKG cause further #flightdelays and #flightcancelations. Known canx. flight: OA107, OA109, TK1882 https://t.co/4PV5UjG6gu
landingsgr @landingsgr
Y’all should really read this thread. My wife is having a very interesting time at the airport right now #storytimehttps://t.co/yqmSDfUP9B
CamLight928 @CamLight928
For the rediculous about of money I paid for a ticket the least @AmericanAir could have done is gotten me to where… https://t.co/FfRpOlwUA8
cort86 @cort86
At Pearson airport trying to get to New York for the past 7 hours since my original flight was supposed to leave. N… https://t.co/JOJDbY2fyA
davealco @davealco
#FlightDelays - if your #flight has been #delayed overnight because there was a technical problem with the #plane a… https://t.co/Ft0Jjem24U
flightdelayex @flightdelayex
Was your holiday ruined by delayed or cancelled flights? Read our frequently asked questions to find out how easy i… https://t.co/Cr8pXcVuEn
Sky_Legal @Sky_Legal
More snow and hail predicted in the days ahead. See more >> https://t.co/2gOl4kldco If bad weather has scuppered… https://t.co/hDxd6mxmKB
Fly_and_I @Fly_and_I
Que fait un pianiste lorsque son vol est retardé? Il teste quel pourcentage de son récital il arrive à caser sur le… https://t.co/Qb998kJrMz
TCEOPERA @TCEOPERA
@Fly_Norwegian Still nothing back about this! This is insane. I made my claim on the 27th and I've still not even r… https://t.co/vyXbsBzI0A
Deicng truck broken at CWA. #flightdelays
ribmtn @ribmtn
Some potential disruptive #Weather on the way for the whole of the #UK especially in the #North for #Snow and high… https://t.co/1BTJ37Qs1g
TBCorporate @TBCorporate
Mumbai International airport: Mumbai airport saw worst delays in 5 years in 2017 #Mumbai #Flightdelays https://t.co/1odC2uywPy
#Tropical storm #Berguitta heading towards #Mauritius and #LeReunion we will continue to watch this one as it devel… https://t.co/qmeA8dexEq
TBCorporate @TBCorporate
@mithununleashed @IndiGo6E Serious bad time on-going for #Indigo6E #FlightDelays
hastagankit @hastagankit
Which airlines are least likely to annoy you with delays? https://t.co/N320qpBpCj #Airlines #delays #Qantashttps://t.co/eGjNIzDAsz
Which airlines are least likely to annoy you with delays? https://t.co/OycljltOGb #Airlines #delays #Qantashttps://t.co/rzn8yHT62P
@united UA1180.. the plane stood there for hours.. the captain show up during boarding time and reveals the mechani… https://t.co/SgOdQrZTQF
Happiness is getting offered a bunch of complimentary wine by Delta because your flight was delayed 10 hours and th… https://t.co/zmQaZ8XXxO
cmoo11_ @cmoo11_
A few @BarnstormerBeer #flightdelays some @bostonpizza and the @Eagles game. Does it get any better https://t.co/ayaiL5MJBb
Towerriggers @Towerriggers
We show the answers, then you find them! #Match the colors game during #FlightDelays or any day! For iPhone & iPad!… https://t.co/kd7lipa0Wy
AtomicImag @AtomicImag
Hi Geoff, you can submit your question about your (pending) complaint/claim with the airline carrier for free easy… https://t.co/adqSxLcu29
I just had the most disgusting #margarita of my life, or at least since I discovered expensive #tequila. I might al… https://t.co/jPsHbRQMsq
kldavid @kldavid
@JetBlue New Years resolution should be to get people to their destinations on time for once #flightdelays #truth
msjudyly @msjudyly
White Plains (KHPN) is now under a Ground Stop due to low ceilings...next update at 2000z: https://t.co/8wgnjHZWz5… https://t.co/6thqJqFVTh
Heathrow airport launches new Alexa app to predict flight delays! Learn more: https://t.co/GcEIq1riKy   If your fl… https://t.co/awJSWOPNYa
Sky_Legal @Sky_Legal
RT @IMCollaborative: British Airways bound for Boston delayed 4x. 😳#britishairways #flightdelays #LondonCalling
Flight cancellations have had a big impact on Ryanair's growth. Read more here: https://t.co/RQaSB8sAcS If your fl… https://t.co/iEdeP2KwPa
Fly_and_I @Fly_and_I
RT @IMCollaborative: British Airways bound for Boston delayed 4x. 😳#britishairways #flightdelays #LondonCalling
#united never fails to deliver. Counting my blessing it’s not breached the 300-mark yet 🤞#unitedflighthttps://t.co/FhHrd8G8l0