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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

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RT @JSydejkoKCCI: Only one delay at #DesMoines International this morning... Copa Airlines to Houston #iawx #Iowa #FlightDelays https://t.c
KCCINews @KCCINews
Only one delay at #DesMoines International this morning... Copa Airlines to Houston #iawx #Iowa #FlightDelays https://t.co/5gwEJFtBdg
JSydejkoKCCI @JSydejkoKCCI
Have you experienced the Ryanair flight cancellations? Get compensation now: https://t.co/H5kJDT3Ea4 #flightdelayshttps://t.co/ivCOk0rFJG
Fly_and_I @Fly_and_I
Hey @genesimmons can I get preferential treatment at rock & brews at LAX!! #flightdelays #seeyouinsugarlandtuesday https://t.co/io2LbUyRHI
sdpowerpete @sdpowerpete
Have a feeling I am not getting home tonight. #flightdelays #justhangingintheunitedclub
lizmarketing @lizmarketing
1st tier ground stop for @EWRairport due to winds...next update 2215z: https://t.co/fFXNXofRe6 #flightdelays
Both @iah & @HobbyAirport are under #GroundStops for thunderstorms...next update 20 min or so: https://t.co/Iilu1SeKwx #flightdelays
1st tier Ground stop due to low ceilings...next update 0230z: https://t.co/Iilu1SeKwx #flightdelays
According to #theHill, Americans are angry. https://t.co/pIoY5gaB6p. I'm #angry at @SouthwestAir for #flightDelays every day #WTF
1st tier ground stop for @JFKairport due to runway/taxiway construction...next update 0000z: https://t.co/Iilu1SeKwx #flightdelays
Ground stop issued for @iah due to thunderstorms..next update 2130z: https://t.co/Iilu1SeKwx #flightdelays
Ground stop issued for @BostonLogan due to wx/low ceilings..next update 2115z: https://t.co/Iilu1SeKwx #flightdelays
RT @MWGSolicitors: Have you been affected by flight delays or cancellation? #Flightdelays #Flightcompensation #Delayedflight https://t.co/…
NetLawman @NetLawman
RT @sanjuktankapoor: This little traveller tells me,"Mom, I don't know where I'm going, but I'm on my way”.#FlightDelays #HKG #MFM #Mumabai
SAYEDZAMAN5 @SAYEDZAMAN5
RT @EUclaimcom: How much could it cost you to claim € 600 (£ 550): https://t.co/0p76lWfX78 #euclaim #claiming #compensation #flightdelays #
adelinejjn @adelinejjn
This little traveller tells me,"Mom, I don't know where I'm going, but I'm on my way”.#FlightDelays #HKG #MFMhttps://t.co/u8OCoQcLEU
How much could it cost you to claim € 600 (£ 550): https://t.co/0p76lWfX78 #euclaim #claiming #compensationhttps://t.co/hIGzfy2CuJ
EUclaimcom @EUclaimcom
RT @FlightClaimEU: Hi Lisa, for advise regarding delayed flights, pls check https://t.co/aNi8HIrqLW for free advise. #flightdelays https://…
Why you'll likely see more #flightdelays next year: https://t.co/sIhkOlrjpy
Hi Lisa, for advise regarding delayed flights, pls check https://t.co/aNi8HIrqLW for free advise. #flightdelays https://t.co/M3I432HkMS
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Hi Amanda, for advise regarding delayed flights, pls check https://t.co/aNi8HI9PUo for free advise. #flightdelays https://t.co/QhmMaWWfbG
Hi Jodie, for advise regarding delayed flights, pls check https://t.co/aNi8HI9PUo for free advise. #flightdelays https://t.co/i5IN0hW94G
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hafelg @hafelg
RT @MWGSolicitors: Have you been affected by flight delays or cancellation? #Flightdelays #Flightcompensation #Delayedflight https://t.co/…
Jaymatt_VA @Jaymatt_VA