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Digital technology is having a dramatic impact on consumers around the world, creating many new benefits including better communication, access to information and greater choice and convenience. Whilst consumers undoubtedly benefit from these technologies, there are questions about how to establish access to the internet for the many consumers who are not connected, how to improve the quality of services, which online services and products consumers can trust and what happens to the data they share online. To address some of these issues and promote access, participation and innovation in digital technology Consumers International is working to create a #BetterDigitalWorld. Throughout the next year and beyond we will be working on a range of projects that will help build an online world that consumers can trust.

The interactive map below shows our member's activities to build a #BetterDigitalWorld for World Consumer Rights Day 2017.
Click on a tweet or pin to find out more. 



A better digital world with the G20

Consumers International are partnering with the German Federal Ministry of Justice and Consumer Protection (BMJV) and our German Member, the Federation of German Consumer Organisations (vzbv) to tackle the vital and current issue of building better consumer rights in the digital world. As part of the partnership we co-hosted a G20 consumer summit on 15 March 2017, World Consumer Rights Day, in Berlin, Germany. The summit is part of the official G20 agenda for the German Presidency.

Latest News
28 November 2017

Global and European consumer organisations present principles and recommendations to secure consumer trust in the Internet of Things

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28 September 2017

Consumers International releases new report on the growth of FinTech

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07 April 2017

Consumer movement welcomes statement from G20 Digital Ministers

22 March 2017

Consumer organisations come together for World Consumer Rights Day 2017

Banking on the future: Learn more about our work on digital financial services https://t.co/tBdcjGEnXx #FinTechhttps://t.co/Jo1JYpXAij
Web forms are preventing online shopping from taking off in many African markets @qzafrica https://t.co/BEJeCcE6hT… https://t.co/khDucys9Zl
The theme for World Consumer Rights Day 2018 will be ‘Making digital marketplaces fairer’. World Consumer Rights Da… https://t.co/QGLZv8qA6A
Making plans for #WorldConsumerRightsDay 2018? We want to hear from you! Contact our #WCRD2018 team via wcrd@consinhttps://t.co/4As0dxOnvu
How might the US decision to roll back rules protecting #NetNeutrality affect consumers around the world?… https://t.co/YBp9mGnUKj
Consumers_Int @Consumers_Int