WCRD 2012


The theme for World Consumer Rights Day (WCRD) 2012 is Our money, our rights: campaigning for real choice in financial services

On 15 March 2012 the global consumer movement will be uniting to demand a real choice for consumers. In the lead up to the big day, Consumers International (CI) will working with its members to take action on the issue, and highlighting activity around the world with our interactive map.

You can also download a choice of WCRD2012 logos to use on your site and in your campaigning

Choice: a fundamental consumer right

Consumers around the world are getting a bad deal from financial services. But a lack of effective competition in the market makes it difficult, if not impossible, for them to shop around.

For example, consumers often have trouble understanding different financial products, whether due to a lack of information or because the products themselves are too complex, or both.

Furthermore, changing to a different provider can be challenging, either because the switching process is prohibitively complicated, or simply because there are not enough financial institutions in the market competing to provide better deals.

As it stands, banks and other service providers do not have a strong incentive to offer more choice and improved services, and consumers are trapped in bad deals. This is true for all sorts of financial services - from bank accounts and loans to global money transfers.

Download the briefing below for more on the barriers to choice faced by consumers, and the steps that can be taken to improve competition in financial services.


Taking action

CI members around the world are busy preparing a variety of activities to highlight this year's theme. Download the WCRD 2012 Member Action Guide below for ideas on how to make sure your event is a success.


A global map of consumer rights activity

CI is mapping member activity for WCRD 2012 in different countries as it unfolds.  Visit the financial services activity map to see how consumer organisations are calling for real choice in financial services around the world.

To feature your organisation's activity on the map, please send a summary of your plans for WCRD 2012 to campaigns@consint.org.

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