The theme for World Consumer Rights Day (WCRD) 2012 is
Our money, our rights: campaigning for real choice in
On 15 March 2012 the global consumer movement will be uniting to
demand a real choice for consumers. In the lead up to the big day,
Consumers International (CI) will working with its members to take action on the issue, and highlighting
activity around the world with our interactive map.
You can also download a choice of WCRD2012
logos to use on your site and in your campaigning
Choice: a fundamental consumer right
Consumers around the world are getting a bad deal from financial
services. But a lack of effective competition in the market makes
it difficult, if not impossible, for them to shop around.
For example, consumers often have trouble understanding
different financial products, whether due to a lack of information
or because the products themselves are too complex, or both.
Furthermore, changing to a different provider can be
challenging, either because the switching process is prohibitively
complicated, or simply because there are not enough financial
institutions in the market competing to provide better deals.
As it stands, banks and other service providers do not have a
strong incentive to offer more choice and improved services, and
consumers are trapped in bad deals. This is true for all sorts of
financial services - from bank accounts and loans to global money transfers.
Download the briefing below for more on the barriers to choice
faced by consumers, and the steps that can be taken to improve
competition in financial services.
CI members around the world are busy preparing a variety of
activities to highlight this year's theme. Download the WCRD 2012
Member Action Guide below for ideas on how to make sure your event
is a success.
A global map of consumer rights activity
CI is mapping member activity for WCRD 2012 in different
countries as it unfolds. Visit the financial
services activity map to see how consumer organisations are
calling for real choice in financial services around the world.
To feature your organisation's activity on the map, please send
a summary of your plans for WCRD 2012 to firstname.lastname@example.org.
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