Consumer Rights Protection Centre of Republic of Latvia

The Consumer Rights Protection Centre was created in March 1998 to replace the defunct Trade and Service Control Centre. The Centre was mainly responsible for harmonising the country’s legislative framework with the consumer acquis before joining the EU in May 2004. It operates under the jurisdiction of the Ministry of Economy, based on The Consumer Rights Protection Law which is the main legislative act.

The main functions of the Consumer Rights Protection Centre are to participate in market surveillance activities and ensure it works fairly for all consumers amd to receive and act on complaints from consumers about violation of their rights and enforce the relevant legislations. The are also responsible for protecting the economical interests of consumers and represent their interests in particular committees and networks and providing consumers with relevant information and education about their rights.