Programme

Read the World Congress programme below or it as a pdf at the bottom of the page.

Read about the themes and issues covered in the programme on the Congress Information page.

Download a World Congress briefing pdf in English, Spanish or French summarising all the webpages, including the extensive programme, on our Downloads page.

Congress Programme

Day 1
Tuesday 3 May 2011

 

9am - 5.30pm

 

Mezzanine - HKCEC

 

Registration

 

 


 

9.30am - 5.30pm

 

Rooms S221 - S228

 

Fringe events - Details of fringe events are available from the registration desk and online at www.consumersinternational.org/congress/fringe  

 

 


 

6pm onwards

 

Convention foyer

Welcoming cocktail reception - Hosted by a representative from the Commerce and Economic Development Bureau, the Government of the Hong Kong Special Administrative Region  

 

 


 

Day 2
Wednesday 4 May 2011

 

8.30am - 9.30am

 

Mezzanine - HKCEC

 

Registration


 


 

9.30am - 10.15am

 

Convention hall B+C

 

Opening ceremony
Officiating guest: The Honourable Donald Tsang, GBM - Chief Executive, the Government of the Hong Kong Special Administrative Region

Opening remarks: Anthony Cheung,   Chairman, Hong Kong Consumer Council; Samuel Ochieng, President, Consumers International

 

 


 

10.15am - 11am

 

Convention hall B+C

 

Session 1 (Plenary) Keynote address "Empowering consumers in the green economy"
Connie Hedegaard, European Commissioner for Climate Action

 

 


 

11am - 11.30am

 

Convention foyer

 

Coffee Break

 

 


 

11.30am - 12.30pm

 

Convention hall B+C

 

Session 2 (Plenary) Sustainable consumption - time for action
Helio Mattar
, Founder, Akatu Institute for Conscious Consumption, Brazil
Premila Kumar
, CEO, Consumer Council of Fiji
Niall Dunne, former Managing Director, Saatchi & Saatchi Sustainability
Chair: Rasmus Kjeldahl, Executive Director, Danish Consumer Council

 

 


 

12.30pm - 1.30pm

 

Rooms S221 - S228

 

Lunch

 

 


 

1.30pm - 2.30pm

 

Convention hall A

 

Session 3 (Sub-plenary)
3a) National campaigning workshop on junk food marketing  
Justin Macmullan, Head of Campaigns, Consumers International  
Bart Combée
, President, Consumentenbond, The Netherlands
Dr Vokyung Song, CEO of Sobija Reports, Consumers Korea

 

 

1.30pm - 2.30pm

 

Convention hall B+C

 

3b) An introduction to sustainable consumption in Asia Pacific
Richard Welford, Chairman, CSR Asia

 

1.30pm - 2.30pm

 

Theatre 2

 

3c) Should all roads lead to Rio 2012?
Lisa Gunn
, Executive Coordinator, IDEC, Brazil
Jan Gustav Strandenaes, Senior Advisor, ANPED
Rasmus Kjeldahl, Executive Director, Danish Consumer Council

 

 

 

2.30pm - 3.30pm

 

Convention hall B+C

 

Session 4 (Plenary) Consumer rights and corporate responsibility  
Diana Tsui, CSR Director, KPMG, Hong Kong
Jonathon Hanks, Academic, University of Cape Town, South Africa
Guido Adriaenssens, Chief Executive, International Consumer Research and Testing
Chair: Anthony Cheung, Hong Kong Consumer Council

 

 


 

3.30pm - 4pm

 

Convention foyer

 

Coffee Break

 

 

 

4pm - 5pm

 

Convention hall B+C

 

Session 5 (Plenary) Safe and nutritious food for all
Jørgen Schlundt, Deputy Director, National Food Institute, Danish Technical University
Alejandro Calvillo, Executive Director, El Poder del Consumidor, Mexico
Alan Jope, Chairman, Unilever, Greater China
Chair: Jean Halloran, Director of Food Policy Initiatives, Consumers Union of the United States

 

 


 

5pm - 6pm

 

Convention hall A

 

Session 6 (Sub-plenary)
6a) Food safety: defining our campaign targets
Jean Halloran
, Consumers Union of the United States
Jørgen Schlundt, Deputy Director, National Food Institute, Danish Technical University
Indrani Thuraisingham, Head of Consumers International Asia Pacific and the Middle East

 

 

5pm - 6pm

 

Convention hall B+C

 

6b) The role of standards in providing consumer protection
Norma McCormick, Chair, COPOLCO
Richard Henry Kimera, CEO, Consent, Uganda
Robin Simpson, Senior Policy Advisor, Consumers International
Jaiok Kim, President, Consumers Korea

 

5pm - 6pm

 

Theatre 2  

 

6c) How ISO 26000 can be used by consumer groups
Jens Henriksson, International Officer, Swedish Consumers Association
Stefan Larenas, President, ODECU, Chile
Ratna Devi, Deputy Secretary General, FOMCA, Malaysia

 

 

 

7.30pm onwards

 

Please see invitation for details

 

Gala dinner with cultural performance
After-dinner speaker: Peter Kell, Deputy Chair, Australian Competition and Consumer Commission

 

 

Day 3
Thursday 5 May 2011

 

8.30am - 9.30am

 

Mezzanine - HKCEC

 

Registration

 

 


 

9.30am - 10am

 

Convention hall B+C

 

Session 7 (Plenary) Keynote address The fight for fair financial services: a battle our movement must win
James Guest
, President, Consumers Union of the United States; Vice President, Consumers International

 

 


 

10am - 11am

 

Convention hall B+C

 

Session 8 (Plenary) Towards fair financial markets
Sue Rutledge, Coordinator for Global Program on Consumer Protection and Financial Literacy, World Bank
H C Yang, Chair, Chinese Consumers Association
Bart Combée, President, Consumentenbond, The Netherlands
Chair: Thami Bolani, President, National Consumer Forum (NCF), South Africa

 

 


 

11am - 11.30am

 

Convention foyer

 

Coffee Break

 

 

 

11.30am - 12.30pm

 

Convention hall A

 

Session 9 (Sub-plenary)
9a) What next for CI's Financial services campaign?
Justin Macmullan, Head of Campaigns, Consumers International  

 

11.30am - 12.30pm

 

Convention hall B+C

 

9b) Consumer over-indebtedness: the search for effective solutions
Jami Solli
, specialist on financial services consumer protection law
Thami Bolani
, President, National Consumer Forum (NCF), South Africa

 

11.30am - 12.30pm

 

Theatre 2  

 

9c) Empowering advocacy: communicating consumer rights
Luke Upchurch
, Head of Communications and External Affairs, Consumers International
Rehan Saiyed
, Director, Storm Design, New Zealand

 

 

 

12.30pm - 1.30pm

 

Rooms S221 - S228

 

Lunch

 

 


 

1.30pm - 2.30pm

 

Convention hall B+C

 

Session 10 (Plenary) Consumer rights in the digital world: privacy, access, and activism
Gerd Leonhard
, CEO, The Futures Agency
Sunil Abraham, Executive Director, Centre for Internet & Society
David Hammerstein, Intellectual Property Advisor, Transatlantic Consumer Dialogue
Chair: Gerd Billen, Executive Director, Federation of German Consumer Organisations (vzbv)

 

2.30pm - 3.30pm

 

Theatre 2

 

Session 11 (Sub-plenary)
11a) Financial literacy and consumer protection
Sue Rutledge,
Coordinator for Global Program on Consumer Protection and Financial Literacy, Consumer Protection, World Bank

 

 

2.30pm - 3.30pm

 

Convention hall B+C

 

11b) Intellectual Property: why this is an issue for consumers
David Hammerstein,
Intellectual Property Advisor, Transatlantic Consumer Dialogue
Dr Jeremy Malcolm, Intellectual Property Programme Coordinator, Consumers International

 

 


 

2.30pm - 3.30pm

 

Convention hall A

 

11c) Empowering legislation: a guide to developing consumer protection law
Indrani Thuraisingham, Antonino Serra Cambaceres and Robert Michel, Consumers International

 

 


 

3.30pm - 4pm

 

Convention foyer

 

Coffee Break

 

 


 

4pm - 5.30pm

 

Convention hall B+C

 

Session 12 (Plenary) Consumer rights: past, present, and future
Anwar Fazal,
civil society leader and former CI President
Gerd Leonhard,
CEO, The Futures Agency

 

 


 

5.30pm - 6pm

 

Convention hall B+C

 

Closing Remarks - Samuel Ochieng, CI President - Joost Martens, CI Director-General

 

 


 

Day 4
Friday 6 May 2011

 

9am - 1.30pm

 

Theatre 2

 

Consumers International General Assembly
- Council elections
- President election
- Constitutional amendments
- Council report
- AGM business

 

 


 

1.30pm - 3pm

 

Convention foyer

 

Lunch

 

 


 

3pm - 5.00pm

 

Location TBC

 

CI Member regional meetings

 

 

Day 1
Tuesday 3 May 2011

 

9am - 5.30pm

 

Mezzanine - HKCEC

 

Registration

 

 


 

9.30am - 5.30pm

 

Rooms S221 - S228

 

Fringe events - Details of fringe events are available from the registration desk and online at www.consumersinternational.org/congress/fringe  

 

 


 

6pm onwards

 

Convention foyer

 

Welcoming cocktail reception - Hosted by a representative from the Commerce and Economic Development Bureau, the Government of the Hong Kong Special Administrative Region

 


 

Day 2
Wednesday 4 May 2011

 

8.30am - 9.30am

 

Mezzanine - HKCEC

 

 

Registration

 


 

9.30am - 10.15am

 

Convention hall B+C

 

Opening ceremony
Officiating guest: The Honourable Donald Tsang, GBM - Chief Executive, the Government of the Hong Kong Special Administrative Region

Opening remarks: Anthony Cheung, Chairman, Hong Kong Consumer Council; Samuel Ochieng, President, Consumers International

 

 


 

10.15am - 11am

 

Convention hall B+C

 

Session 1 (Plenary) Keynote address "Empowering consumers in the green economy"
Connie Hedegaard, European Commissioner for Climate Action

 

 


 

11am - 11.30am

 

Convention foyer

 

Coffee Break

 

 


 

11.30am - 12.30pm

 

Convention hall B+C

 

Session 2 (Plenary) Sustainable consumption - time for action
Helio Mattar
, Founder, Akatu Institute for Conscious Consumption, Brazil
Premila Kumar
, CEO, Consumer Council of Fiji
Niall Dunne, former Managing Director, Saatchi & Saatchi Sustainability
Chair: Rasmus Kjeldahl, Executive Director, Danish Consumer Council

 

 


 

12.30pm - 1.30pm

 

Rooms S221 - S228

 

Lunch

 

 


 

1.30pm - 2.30pm

 

Convention hall A

 

Session 3 (Sub-plenary)
3a) National campaigning workshop on junk food marketing
Justin Macmullan, Head of Campaigns, Consumers International
Bart Combée
, President, Consumentenbond, The Netherlands
Dr Vokyung Song, CEO of Sobija Reports, Consumers Korea

 

 

 

1.30pm - 2.30pm

 

Convention hall B+C

 

3b) An introduction to sustainable consumption in Asia Pacific
Richard Welford, Chairman, CSR Asia

 

1.30pm - 2.30pm

 

Theatre 2

 

3c) Should all roads lead to Rio 2012?
Lisa Gunn
, Executive Coordinator, IDEC, Brazil
Jan Gustav Strandenaes, Senior Advisor, ANPED
Rasmus Kjeldahl, Executive Director, Danish Consumer Council

 

 

 

2.30pm - 3.30pm

 

Convention hall B+C

 

Session 4 (Plenary) Consumer rights and corporate responsibility
Diana Tsui, CSR Director, KPMG, Hong Kong
Jonathon Hanks, Academic, University of Cape Town, South Africa
Guido Adriaenssens, Chief Executive, International Consumer Research and Testing
Chair: Anthony Cheung, Hong Kong Consumer Council

 

 


 

3.30pm - 4pm

 

Convention foyer

 

Coffee Break

 

 

 

4pm - 5pm

 

Convention hall B+C

 

Session 5 (Plenary) Safe and nutritious food for all
Jørgen Schlundt, Deputy Director, National Food Institute, Danish Technical University
Alejandro Calvillo, Executive Director, El Poder del Consumidor, Mexico
Alan Jope, Chairman, Unilever, Greater China
Chair: Jean Halloran, Director of Food Policy Initiatives, Consumers Union of the United States

 

 


 

5pm - 6pm

 

Convention hall A

 

Session 6 (Sub-plenary)
6a) Food safety: defining our campaign targets
Jean Halloran
, Consumers Union of the United States
Jørgen Schlundt, Deputy Director, National Food Institute, Danish Technical University
Indrani Thuraisingham, Head of Consumers International Asia Pacific and the Middle East

 

 

5pm - 6pm

 

Convention hall B+C

 

6b) The role of standards in providing consumer protection
Norma McCormick, Chair, COPOLCO
Richard Henry Kimera, CEO, Consent, Uganda
Robin Simpson, Senior Policy Advisor, Consumers International
Jaiok Kim, President, Consumers Korea

 

5pm - 6pm

 

Theatre 2

 

6c) How ISO 26000 can be used by consumer groups
Jens Henriksson, International Officer, Swedish Consumers Association
Stefan Larenas, President, ODECU, Chile
Ratna Devi, Deputy Secretary General, FOMCA, Malaysia

 

 

 

 

 

 

7.30pm onwards

 

Please see invitation for details

 

Gala dinner with cultural performance
After-dinner speaker: Peter Kell, Deputy Chair, Australian Competition and Consumer Commission

 

 

Day 3
Thursday 5 May 2011

 

8.30am - 9.30am

 

Mezzanine - HKCEC

 

Registration

 

 


 

9.30am - 10am

 

Convention hall B+C

 

Session 7 (Plenary) Keynote address The fight for fair financial services: a battle our movement must win
James Guest
, President, Consumers Union of the United States; Vice President, Consumers International

 


 

10am - 11am

 

Convention hall B+C

 

Session 8 (Plenary) Towards fair financial markets
Sue Rutledge, Coordinator for Global Program on Consumer Protection and Financial Literacy, World Bank
H C Yang, Chair, Chinese Consumers Association
Bart Combée, President, Consumentenbond, The Netherlands
Chair: Thami Bolani, President, National Consumer Forum (NCF), South Africa

 

 


 

11am - 11.30am

 

Convention foyer

 

Coffee Break

 

 

 

11.30am - 12.30pm

 

Convention hall A

 

Session 9 (Sub-plenary)
9a) What next for CI's Financial services campaign?
Justin Macmullan, Head of Campaigns, Consumers International

 

11.30am - 12.30pm

 

Convention hall B+C

 

9b) Consumer over-indebtedness: the search for effective solutions
Jami Solli
, specialist on financial services consumer protection law
Thami Bolani
, President, National Consumer Forum (NCF), South Africa

 

11.30am - 12.30pm

 

Theatre 2

 

9c) Empowering advocacy: communicating consumer rights
Luke Upchurch
, Head of Communications and External Affairs, Consumers International
Rehan Saiyed
, Director, Storm Design, New Zealand

 

 

 

12.30pm - 1.30pm

 

Rooms S221 - S228

 

Lunch

 

 


 

1.30pm - 2.30pm

 

Convention hall B+C

 

Session 10 (Plenary) Consumer rights in the digital world: privacy, access, and activism
Gerd Leonhard
, CEO, The Futures Agency
Sunil Abraham, Executive Director, Centre for Internet & Society
David Hammerstein, Intellectual Property Advisor, Transatlantic Consumer Dialogue
Chair: Gerd Billen, Executive Director, Federation of German Consumer Organisations (vzbv)

 

2.30pm - 3.30pm

 

Theatre 2

 

Session 11 (Sub-plenary)
11a) Financial literacy and consumer protection
Sue Rutledge,
Coordinator for Global Program on Consumer Protection and Financial Literacy, Consumer Protection, World Bank

 

 

2.30pm - 3.30pm

 

Convention hall B+C

 

11b) Intellectual Property: why this is an issue for consumers
David Hammerstein,
Intellectual Property Advisor, Transatlantic Consumer Dialogue
Dr Jeremy Malcolm, Intellectual Property Programme Coordinator, Consumers International

 

 


 

2.30pm - 3.30pm

 

Convention hall A

 

11c) Empowering legislation: a guide to developing consumer protection law
Indrani Thuraisingham, Antonino Serra Cambaceres and Robert Michel, Consumers International

 

 


 

3.30pm - 4pm

 

Convention foyer

 

Coffee Break

 

 


 

4pm - 5.30pm

 

Convention hall B+C

 

Session 12 (Plenary) Consumer rights: past, present, and future
Anwar Fazal,
civil society leader and former CI President
Gerd Leonhard,
CEO, The Futures Agency

 

 


 

5.30pm - 6pm

 

Convention hall B+C

 

Closing Remarks - Samuel Ochieng, CI President - Joost Martens, CI Director-General

 


 

Day 4
Friday 6 May 2011

 

9am - 1.30pm

 

Theatre 2

 

Consumers International General Assembly
- Council elections
- President election
- Constitutional amendments
- Council report
- AGM business

 

 


 

1.30pm - 3pm

 

Convention foyer

 

Lunch

 

 


 

3pm - 5.00pm

 

Location TBC

 

CI Member regional meetings

 

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Speakers at CI World Congress 2011 include leading figures from corporations, NGOs, and the world's consumer organisations.
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