Resource Zone

Consumer Protection in Ghana

11 Dec 2014

This report reviews Ghana's current consumer protection laws, relating to the mobile telecommunications sector.

Research was delivered through the Open Society Initiative for West Africa (OSIWA) project and was conducted in partnership with CI Member, the Consumer Advocacy Centre (CAC).


As the number of Ghanian consumers using mobile phones continues to rise rapidly, there is a growing need for more effective implementation of consumer protection laws to combat fraudulent activity.

The study looks at the current threats within the telecoms industry and identifies a solution based on both top-down, and bottom-up approaches.

What's on offer:

  • A brief history of consumer protection in Ghana;
  • Investigation into the types of fraudulent activity that currently exist within the telecommunications industry;
  • Recommendations and solutions, including the need for consumer forums and the development of an advocacy plan.
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