World Consumer Rights Day 2018 - Resource Hub

Within the broader context of digital marketplaces, or e-commerce, there is a huge variety of different issues and topic areas that your campaign could address. From online scams to price discrimination to greater access to digital marketplaces for consumers, our briefings and e-commerce overview will help you familiarise yourself with the issues and suggested advocacy calls.

We have also created a campaign outline with more details on next year’s theme and how you can get involved.

E-commerce Backgrounder
Access briefing
Scams briefing
Better Protection Online briefing

Campaign Outline

To help members prepare for this year's campaign, our Advocacy Team hosted a webinar session that included an introduction to the theme, a relevant case study and a Q&A session. Click below to play back the recording. 

Stream webinar

Click below to download a press release, a presentation on the theme of digital marketplaces and an article for consumers on how beat online shopping scams.

Download Press release

Download presentation

Download Scams article

Read our guest blogger ‘Gbénga Sèsan, Executive Director of Nigeria’s Paradigm Initiative, on how we can ensure newly connected consumers have the power to choose digital services that are safe and fair.

Watch our Head of Digital Advocacy Liz Coll explain how a lack of competition online can mean digital marketplaces are unfair for consumers in an exclusive video.

Download the powerpoint to go with this presentation.

This World Consumer Rights Day we want to reach more people in more countries than ever before. We will be using social media to remind the world about the importance of observing and enforcing consumer rights, and we need your help!

There will be a range of social media activities that you can take part in for the day and we will continue to use the hashtag #BetterDigitalWorld.

Make sure you connect with us on Twitter and Facebook for all the latest news and announcements about the day.

Follow us on Twitter
Like us on Facebook

Click on the images below to download your social media infographics, banners, a poster and a logo pack - 

World Consumer Rights Day is our chance to deliver real impact for consumers and to show the depth and breadth of our collective community.

To ensure that we work together and coordinate our activities, we’d love to hear from you about your planned campaigns for the day and how we can help.

If you have any information to share or questions about the day, please email wcrd@consint.org or contact your regional networker.