Digital finance is expanding access and convenience, but for many—especially in low- and middle-income countries—this hasn’t led to better financial outcomes. As many as 75% of people are highly exposed to risks such as scams, income loss, and climate shocks that weaken our financial resilience. Despite advances in regulation, legal protections are still not translating into meaningful progress in consumer outcomes.
Today, Consumers International is proud to release Building Consumer Resilience in Digital Finance — a new insight and a clear call to action for a more resilient digital finance system. Made possible with support from the Mastercard Center for Inclusive Growth, the research shifts the focus to real consumer outcomes and sets out key steps for all stakeholders to embed protection, inclusion, and trust into the design of digital finance.
Drawing on consumer research across eight countries and regulatory analysis in thirteen jurisdictions, the report highlights the gap between protections that exist on paper and the daily realities faced by people experiencing financial vulnerabilities beyond their control.
As 2024 comes to a close, we celebrate a year of progress powered by our global community. Together with our Members and select stakeholders, we tackled some of the biggest challenges consumers face today to ensure fairness, safety, and sustainability for consumers everywhere. From influencing global policies to tackling scams and advocating for sustainable lifestyles, here are the top ten highlights from the year.
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At the 2025 Stockholm Food Forum, Consumers International joined global leaders for the launch of the EAT-Lancet Commission, which puts justice at the heart of food systems transformation.
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A forward-thinking approach to designing digital financial services and infrastructure helps anticipate risk and build resilience into tomorrow’s global systems.
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