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NEW REPORT: BUILDING CONSUMER RESILIENCE IN DIGITAL FINANCE

Digital finance is expanding access and convenience, but for many—especially in low- and middle-income countries—this hasn’t led to better financial outcomes. As many as 75% of people are highly exposed to risks such as scams, income loss, and climate shocks that weaken our financial resilience. Despite advances in regulation, legal protections are still not translating into meaningful progress in consumer outcomes.

Today, Consumers International is proud to release Building Consumer Resilience in Digital Finance — a new insight and a clear call to action for a more resilient digital finance system. Made possible with support from the Mastercard Center for Inclusive Growth, the research shifts the focus to real consumer outcomes and sets out key steps for all stakeholders to embed protection, inclusion, and trust into the design of digital finance. 

Drawing on consumer research across eight countries and regulatory analysis in thirteen jurisdictions, the report highlights the gap between protections that exist on paper and the daily realities faced by people experiencing financial vulnerabilities beyond their control. 

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