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Making digital marketplaces fairer

Our theme for World Consumer Rights Day 2018 was Making Digital Marketplaces Fairer. 

E-commerce has transformed the way that people shop, giving consumers more choice than ever before. But it has also raised global issues that we can only tackle together. In 2017, global e-commerce sales reached $2.29 trillion, but nearly 70% of consumers worry their digital payments are unsafe. Meanwhile, half the world’s population are still offline.

For World Consumer Rights Day 2018, we called for access to fair and secure internet for all, action against scams and fraud, and better consumer protection online. To find out more about the theme, download our background report on e-commerce

Global action for a #BetterDigitalWorld

This year 135 members in over 90 countries came together to mark World Consumer Rights Day. Explore our interactive map to find out how the day was celebrated in your region. To view our interactive map in Spanish, click here.

Live blog

On March 15 we ran a live blog, sharing videos, images, event updates, blogs and articles from our membership to show how World Consumer Rights Day was celebrated by the global consumer movement. To view our live blog in Spanish, click here.

 

Our highlights

This World Consumer Rights Day we reached more people in more countries than ever before. Our call for fairer digital marketplaces and a #BetterDigitalWorld reached up to 11.1 million people on Twitter alone!

From taking part in debates and discussions, conducting workshops with school children and speaking on radio and television shows, our members and supporters raised awareness of the need for fairer and more inclusive digital marketplaces globally.

To showcase some of the highlights from day, we’ve created a photo gallery to give you an insight into how the day was celebrated.

VIEW GALLERY

news

Global consumer movement comes together for record breaking World Consumer Rights Day 2019

On March 15 2019, 137 of Consumers International members in over 96 countries came together to mark World Consumer Rights Day 2019.

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blog

Internet freedom in Africa: Taxes, Shutdowns And a need for change

Access to the internet is a powerful tool that should not be taken for granted. More than 4.4 billion users worldwide are now connected, spending a daily average of 6.5 hours online. But whilst reliable internet access is a reality for many consumers across the globe, for billions it is still a distant dream.

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Our Latest Publication

Social Media Scams: Understanding the Consumer Experience to Create a Safer Digital World

Social Media Scams: Understanding the Consumer Experience to Create a Safer Digital World

View all publications