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Making digital marketplaces fairer

Our theme for World Consumer Rights Day 2018 was Making Digital Marketplaces Fairer. 

E-commerce has transformed the way that people shop, giving consumers more choice than ever before. But it has also raised global issues that we can only tackle together. In 2017 global e-commerce sales reached $2.29 trillion, but nearly 70% of consumers worry their digital payments are unsafe. Meanwhile, half the world’s population are still offline.

For World Consumer Rights Day 2018, we called for access to fair and secure internet for all, action against scams and fraud, and better consumer protection online. To find out more about this year's theme, download our background report on e-commerce

Global action for a #BetterDigitalWorld

This year 135 members in over 90 countries came together to mark World Consumer Rights Day. Explore our interactive map to find out how the day was celebrated in your region. To view our interactive map in Spanish, click here.

Live blog

On March 15 we ran a live blog, sharing videos, images, event updates, blogs and articles from our membership to show how World Consumer Rights Day was celebrated by the global consumer movement. To view our live blog in Spanish, click here.

 

Our highlights

This World Consumer Rights Day we reached more people in more countries than ever before. Our call for fairer digital marketplaces and a #BetterDigitalWorld reached up to 11.1 million people on Twitter alone!

From taking part in debates and discussions, conducting workshops with school children and speaking on radio and television shows, our members and supporters raised awareness of the need for fairer and more inclusive digital marketplaces globally.

To showcase some of the highlights from day, we’ve created a photo gallery to give you an insight into how the day was celebrated.

VIEW GALLERY

news

Statement in the wake of Cambridge Analytica Facebook revelations

Consumers International is deeply concerned by recent revelations that data firm Cambridge Analytica was able to harvest the personal data of more than 50 million Facebook users without their permission, which was then used to profile users and target them with political advertising. Read our statement.

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blog

How can the consumer become king?

Guest blogger ‘Gbenga Sesan, Executive Director of Nigerian organisation Paradigm Initiative, examines how the rights of newly connected consumers can be secured.

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Our Latest Publication

Connecting Voices: a role for consumer rights in developing digital society

Our major new report explores how consumer digital issues are presenting themselves in selected Latin American, African and Asian countries and where there are opportunities to focus resources to more effectively achieve positive change. The research is based on a survey of our members, interviews with consumer activists, digital rights organisations and intergovernmental organisations.

View all publications