Our team

Details for senior staff at Consumers International. Information about CI's President, Executive and Council can be found in our Governance Who's Who.

Helen McCallum

Director General

With a background in social health policy and 20 years of consumer rights advocacy work, Helen has been leading CI since May 2011. Read more about Helen.

Bjarne Pedersen

Global Director - Partnerships and Organisational Empowerment

Bjarne is responsible for delivering a unified global strategy across all the regions in which CI operates and establishing new partnerships across the world. Read more about Bjarne.

Indrani leads the global coordination of CI’s Consumer Justice and Protection priority programme as well as CI’s input into the revision of the UN’s Guidelines on Consumer Protection. Read more about Indrani.

Juan Trimboli

Head of CI Office for Latin America and the Caribbean

Juan works closely with CI members, governmental consumer protection agencies, civil society networks, regional agencies and private entities as part of his work managing CI's activities and policies for the office for Latin America and the Caribbean, based in Santiago, Chile. Read more about Juan.

Onica Nonhlanhla Makwakwa

Head of CI Office for Africa

Onica joined CI in September 2012 to lead the coordination of CI's initiatives in Africa. Read more about Onica.

Luke Upchurch

Head of Communications and Stakeholder Relations

Luke holds overall responsibility for CI's brand, external relations, social media and digital and print publishing. Read more about Luke.

Justin Macmullan

Head of Advocacy

Justin spearheads CI’s advocacy and campaigning efforts, including managing its work on financial services. Read more about Justin.

Chryssi Tzanetou

Head of Development

Chryssi has been working for CI since 2003. Based in London, she oversees the organisation’s development of global, regional and national programmes in line with CI’s thematic priorities and with support from institutional donors. Read more about Chryssi.

Jeremy Malcolm

Senior Policy Officer [Consumers in the Digital Age]

Jeremy specialises in intellectual property and communications issues that affect consumers. Read more about Jeremy.

Anna Glayzer

Programme Officer [Food Safety and Nutrition]

Anna runs the CI food safety, security and nutrition programme. Based within the campaigns team, she coordinates CI’s international lobbying and project work on food and maintains the CI food network. Read more about Anna.

Pat Onoapoi

Global Member Services Coordinator

Pat develops CI’s membership processes and implements CI's services to members, ensuring that member concerns are integrated into all CI's activities. Read more about Pat.

Robin Simpson

Consultant Senior Policy Adviser

Robin develops policy on a range of issues and drafts CI policy responses to international bodies, including the G20 on financial services, the OECD on multinational enterprises, the UN on the Guidelines for Consumer Protection, and the ISO on development of standards in energy and mobile financial services. Read more about Robin.

Kate Scott

Office Manager & Human Resources Officer

Kate manages office logistics and services, facilitates the global HR function for CI’s Management Team and supports the DG on governance issues. Read more about Kate.

Madegie Munoz

Administrative Assistant

Madegie provides admin and IT support to colleagues in the London office and in the regions. Read more about Madegie.

Satya Sharma

Regional Project Officer [Asia Pacific and Middle East]

Satya coordinates regional campaigns and projects, including most recently with UNIDO in Bangladesh and Nepal. Read more about Satya.

Michelle Tan

Member Services and Programmes Officer

Michelle handles CI's membership in the Asia Pacific and Middle East regions, as well as coordination of programme activities and events with CI members and partners in the region. Read more about Michelle.

Antonino Serra Cambaceres

Senior Policy Officer [Financial Services and Consumer Justice and Protection Programmes]

Antonino is the legal programme coordinator for CI's Office for Latin America and the Caribbean, handling the regional work on financial services and consumer protection. Read more about Antonino.

Luis Flores Mimica

Regional Policy and Campaign Officer [Latin America and the Caribbean]

Luis implements all of the work related to CI's policy and campaign development for the Latin American region. Read more about Luis.

Tamara Meza

Member Services Officer and Regional Finances Officer [Latin America and the Caribbean]

Tamara oversees all activities related to membership support in Latin America and leads regional initiatives for institutional strengthening. Read more about Tamara.

Hubert Linders

Fundraising Officer and Project Coordinator

Hubert leads CI's "Citizenship, collaborative technologies and regulation" project which is testing the possibilities of using text messages, social media and the Internet to help consumers in Latin America regulate public utilities. Read more about Hubert.

Marcela Ortiz

Communications Officer

Marcela is the editor of CI's global Spanish-language website, working closely with members, sharing information and supporting them when required. Read more about Marcela.

Vik Iyer

Digital Editor

Vik manages all CI's digital platforms - from the website to its social media presence - as he is keen to help the consumer movement truly galvanise the power of social media to bring about change. Read more about Vik.

Cathy Rutivi

Projects & Member Services Officer

Cathy has been working on consumer issues with CI for the past eight years, responsible for CI member activities and support in programmes and campaigns on consumer education in Africa. Read more about Cathy.

Xaverine Ndikumagenge

Members Services Officer

Xaverine develops membership processes and implements CI's services to its members in collaboration with the Global Member Services Officer in the London office. Read more about Xaverine.