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the internet of things

Connections between devices and objects, ‘the Internet of Things’ (IoT), is rapidly expanding. Technology such as sensors are embedded in more and more everyday things like cars, utility meters, white goods, wearable fitness trackers or home security systems. This makes objects capable of sensing and remotely communicating with each other, with users or with a central system – for any purpose.

Securing consumer trust in the internet of things

With estimates that 20 billion devices are connected to the internet – a figure that’s set to double by 2022 – connected devices now outnumber people by nearly three to one. The Internet of Things has the potential to bring huge benefits to people around the world including: convenience, fixing products remotely and putting more responsive products on the market.

However, alongside the benefits, there are serious risks. Privacy and security, erosion of ownership and product lock-in are just some of the many areas of concern for consumers.

Together with ANEC, BEUC and ICRT, we have published a set of principles and recommendations that propose to make consumer rights, privacy, safety and security key features of the Internet of Things. Click below to download our principles in English.

DOWNLOAD PRINCIPLES


To accompany the principles, our report ‘Testing Our Trust: Consumers and the Internet of Things 2017 Review’, looks at whether trends in IoT are playing out as predicted, how consumers are experiencing this new technology, and how policy makers, industry and advocates are responding to some of the challenges.

DOWNLOAD REPORT

Related materials

Connected and Protected in a digital age: 2016 Briefing

The report briefing looks at current and future applications of smart and Internet of Things technologies; the risks and opportunities for consumers' and the extent to which existing consumer protection frameworks are able to address and remedy potential problems.

Available in English and Arabic

Connected and Protected in a digital age: 2016 Full Report

The report briefing looks at current and future applications of smart and Internet of Things technologies; the risks and opportunities for consumers' and the extent to which existing consumer protection frameworks are able to address and remedy potential problems. 

news

Consumers International releases new report on the growth of FinTech

The report explores how and why FinTech is transforming financial services markets for consumers.

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blog

How can we secure consumer trust in the Internet of Things?

In this blog, jointly written with ANEC, BEUC and ICRT, we discuss our principles for securing consumer trust in the Internet of Things, and put forward some recommendations for working towards a network that is safer and fairer for everyone.

READ MORE