Energy Charter

The global consumer movement has long recognised that energy is of fundamental importance to public welfare and the well-being of consumers worldwide. Launched in 2008, CI's Global Energy Charter was developed in response to this.


The Charter aims to promote universal and access to sustainable energy services for all consumers. It sets out the responsibilities, rights and principles that suppliers, governments, regulators and consumers must embrace to achieve this goal.

CI is calling on governments and service providers to adopt the Global Energy Charter. Consumers must also accept their responsibilities to consume prudently and contribute to the running of the services.


Principles

The Charter sets out principles covering the following aspects of energy services:

  • Access - development of network services and ensuring continuity
  • Sustainability - promotion of sustainable alternatives and energy efficiency
  • Choice and flexibility - development of off-grid systems; choice of payment methods
  • Fairness - equitable distribution of supply, fair price formulae
  • Customer care and support - protection through consumer contracts
  • Mediation and redress - complaint and dispute resolution systems
  • Special assistance - targeted help for poor consumers
  • Governance and consumer influence - representation and regulation

Latest News

Asia-Pacific Dialogue on Clean Energy Governance & Regulation (Energy Efficiency Workshop)
19 Jun 2011 to 23 Jun 2011
Asian Development Bank Headquarters 6 ADB Avenue, Mandaluyong City 1550, Metro Manila, Philippines
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