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Member activity

Italian consumer groups assist shipwrecked passengers

 

Italian consumer organisations have come together to help passengers of the shipwrecked Costa Concordia wishing to pursue their right to redress.

CI member Altroconsumo has placed a sample redress letter on its website in English, French and Italian, and launched a media campaign to raise awareness of the assistance consumer organisations are able to offer.

Altroconsumo, together with other consumer groups across Italy, have formed a national shipwreck committee, the Comitato Naufraghi, to address the impact on passengers and their rights as consumers. The committee is holding direct negotiations with US-based Carnival Group, the owners of the stricken ship.