200+
Member organisations
100+
Countries
60+
Years of Impact

Join our global alliance: transparent digital finance for consumers

The digitalisation of financial services presents a unique chance to build better services for consumers. Seizing this opportunity will give consumers greater control over their financial wellbeing, businesses a greater understanding of consumer needs, and will help to deliver safe, effective and resilient digital markets.

Our Members around the world are increasingly concerned that opaque, misleading and inaccessible information in digital finance is causing harm to consumers.  

That is why we have launched a global campaign for transparent digital finance. Our unique alliance of 30+ leading industry, regulator and consumer voices calls for urgent action to improve consumer understanding and trust in digital finance services through greater transparency. 

Join the campaign

GLOBAL CONGRESS 2023

INSIGHTS, RESEARCH, AND CALLS TO ACTION LAUNCHED

As our conversations focussed on driving positive change, we released new pieces of work including: a Fair Food Price Monitor, our Global Member Statement to Stop Online Scams, our latest report Designing a One-Stop-Shop for Consumer Renewable Energy Systems, insights from our Fair Digital Finance Accelerator and our work underway to celebrate World Consumer Rights Day 2024 under the theme Fair and Responsible AI for Consumers

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latest news

Can we trust AI chatbots? Results revealed from our experiment

Ahead of March 15 we led an exercise to home into these issue in AI chatbots that are used in online search. We wanted to test their efforts to protect consumers and their impact on trust. And we wanted to fill an important gap within current research – to see that the consumer voice was included. Thirty-five Members of Consumers International from across 19 countries joined the experiment and today we release our findings and next steps.

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