Latest: Samsung Galaxy Note7
11 Oct 2016
Yesterday, on the 10th October, two U.S. Carriers T-Mobile and AT&T decided to stop giving customers replacements of the Galaxy Note7, as well as cease all sales of the latest model in the Samsung Note series.
This could be in response to reports of replacement models of the phone also exploding, as well as the announcement that the U.S. Consumer Product Safety Commission (CPSC) were investigating five cases where replacement phones are alleged to have the same dangerous fault that prompted the recall and replacement.
On 11th October, today, Samsung have put out a statement globally saying that they will,
"ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place."
Consumers International spoke with a Samsung spokesperson this morning, who told CI that they have currently ceased production, exchanges and replacements of phones had also been stopped.
When asked about whether recalled phones were being refitted with new batteries, then had been given to customers or are planned to be given to customers, they were unable to comment as they did not know.
More information on how CI will respond to this, to come.
For information on the events and Samsung's position prior to today's statement, please see below.
On 28th September:
Consumers International contacted Samsung to get further information from them, a spokesperson said:
“Our number one priority is the safety of our customers. We have worked around the clock with our supplier partners to ensure the highest quality manufacturing and quality assurance processes are in place and are fully confident that the battery cell issue is not present in our new Note7 devices.”
We asked Samsung whether they were aware of reports in India of the model Note2 catching fire on a flight during a landing at Chennai airport, which has prompted the Directorate General of Civil Aviation (DGCA) to issue an advisory to airlines, asking them to caution passengers to avoid using all models within the Samsung Note series on board aircraft.
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They released this response:
"It appears that external factors contributed to this incident. This is not related to the Galaxy Note7. We have reached out to Delta to investigate as the cause is yet to be determined."
In addition we asked Samsung whether they were compensating customers that have suffered injuries as result of the product’s malfunction.
Samsung released this response:
“Samsung takes every incident report from our valued customers very seriously. In response to reported cases of the Galaxy Note7, we are conducting thorough investigations and are treating each case individually.”
For our news piece on Samsung for this date, please see here.