Consumers Association of Penang (CAP)

‘Giving a voice to the little people’ is the Consumers’ Association of Penang’s (CAP) motto. It is a not-for-profit, independent organisation established since 1970. CAP’s main concern is ensuring the right of every consumer to food, housing, health care, sanitation facilities, public transport, education and a clean environment.

CAP carries out various research, educational and representational activities in order to influence policy makers to give priority to basic needs. It handles about 3,000 to 4,000 complaints from the public every year on issues ranging from poor quality products and services to food adulteration and housing. CAP’s news magazine, Utusan Konsumer has four bimonthly editions each published in English, Malay, Chinese and Tamil.